Lakefront Cleveland is hiring: Customer Service Assistant in Cleveland

Join a dynamic team where customer service meets sales excellence! At our sales and customer service firm, we take pride in delivering top-notch service while promoting and selling industry-leading products and services on behalf of our clients. As we continue to grow and expand our clientele, we are looking for motivated and personable Customer Service Assistants to join our team.

In this in-person role, you’ll play a key part in connecting with customers, understanding their needs, and providing tailored solutions that drive satisfaction and loyalty. You’ll work directly with customers, building meaningful relationships while representing some of the most exciting and well-known brands in the market today.

If you’re passionate about helping others, thrive in a team-oriented environment, and are eager to develop your skills in customer service and sales, this is the perfect opportunity to grow and make a meaningful impact. Come be a part of a company that values innovation, teamwork, and exceptional service!

Customer Service Assistant Responsibilities:

• Build and maintain strong and lasting relationships with clients and customers with the goal of driving sales and customer enrollment.
• Identify and resolve client issues and concerns, ensuring client satisfaction.
• Utilize product knowledge to support sales efforts and facilitate new client acquisitions.
• Provide clients with personalized purchasing experiences and excellent customer service.
• Collaborate with the sales team to process orders and set installation dates.
• Document client information and ensure accurate purchase orders 
• Work with fellow team members to achieve sales targets.

Ideal Customer Service Assistant:

• High School Diploma or equivalent certification required.
• 1-3 years of experience in Marketing, Customer Service, Hospitality, Sales, or related fields preferred.
• People-oriented, with a strong desire to build and nurture relationships.
• Charismatic and personable, facilitating positive interactions with team members.
• Results-driven and self-motivated, continually improving interpersonal skills.
• Strong active listening skills and empathy towards client concerns.
• Solution-oriented with a proactive approach to overcoming challenges.

Note: This position requires daily travel to our office in Parma Heights. Local candidates only (or relocating within 2 weeks of an offer).

#Li-Onsite

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