Setup Winks
Customer Service Representative Job at Setup Winks in Philadelphia
Setup Winks, Philadelphia, PA, US
Job Description
Job Description
Description
Location: Philadelphia, PA
Department: Customer Service
Reports To: Customer Service Manager
Employment Type: Full-Time
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be responsible for delivering high-quality customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction. You will serve as the first point of contact for our clients and play a vital role in building long-lasting relationships.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Location: Philadelphia, PA
Department: Customer Service
Reports To: Customer Service Manager
Employment Type: Full-Time
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be responsible for delivering high-quality customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction. You will serve as the first point of contact for our clients and play a vital role in building long-lasting relationships.
Key Responsibilities
- Respond to Inquiries: Handle incoming calls, emails, and live chat inquiries from customers professionally and efficiently.
- Problem Resolution: Listen to customers’ concerns, identify the root cause of the issue, and provide effective solutions.
- Product Knowledge: Develop and maintain a thorough understanding of company products, services, and policies to provide accurate information.
- Documentation: Accurately document interactions, transactions, and actions taken in the company’s CRM software.
- Feedback Collection: Gather and relay customer feedback to help improve processes, products, and overall customer satisfaction.
- Team Collaboration: Work closely with team members and other departments to resolve complex issues and improve service delivery.
Skills, Knowledge and Expertise
- Education: High school diploma or equivalent required; additional education or certification in customer service is a plus.
- Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and experience with live chat and email platforms.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong ability to think critically and solve issues effectively.
- Interpersonal Skills: Demonstrated ability to interact positively and professionally with a diverse customer base.
- Adaptability: Comfortable working in a fast-paced environment and handling a high volume of customer interactions.
Benefits
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.