Customer Service Representative - Manufacturing Job at Michael Page in Framingha

• Onsite 5 days per week in Westborough, MA.
• Join a market leader in the US and international chemical manufacturing market.

About Our Client

My client is a market leader in chemical manufacturing. They feel like a small family owned company with a global parent company, resources and backing. They are actively growing their US presence with already a few hundred US employees. They are looking for a Customer Service Representative to add to their team.

Job Description

• Respond to customer inquiries via phone, email, chat, or in person, providing information about products, services, policies, and procedures.
• Address customer concerns or complaints effectively and professionally, providing solutions in a timely manner. Escalate complex issues to the appropriate department or supervisor when needed.
• Maintain in-depth knowledge of the company's products or services to provide accurate and helpful information to customers.
• Assist customers with placing orders, checking order status, making changes to orders, or processing returns and exchanges.
• Record and document customer feedback, issues, and interactions in the company's CRM or database to track and resolve ongoing concerns.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Strive to exceed customer expectations and ensure a positive customer experience at all times.
• Work closely with other departments (sales, technical support, billing, etc.) to ensure a seamless customer experience.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

• Education: Bachelor's degree in business administration, marketing, communications, preferred.
• Experience: Seeking 0-5 years of professional experience ideally in a customer facing role.
• Prior Customer Service experience.
• Language Skills: Proficient verbal and written communication.
• Computer Skills: Proficient with Excel and other computer programs. Able to pick up new programs and skills quickly.
• Attention to Detail: Working closely with orders, quotes, line items - CSR need an immense amount of attention to detail and organizational skills.

What's on Offer

• $55-65k base salary.
• Annual company bonus based on overall perfomance, paid once annually.
• Competitive company benefits: 401k + match, health, vision, dental insurance.
• Must be able to commute to Westborough 5 days per week.

Contact

Megan Floor

Quote job ref

JN-112024-6594068