Hunts Services

Customer Service Representative Job at Hunts Services in Fife

Hunts Services, Fife, WA, US

Job Description

Hunt's Services is a locally owned business serving Pierce and King counties. We are competitively priced, fast and highly reviewed by our customers. Our 5 star service begins with our call center. We are seeking individuals capable of empathizing with customers who are sometimes facing their most challenging days. If you lead with empathy and have excellent customer service skills, we want YOU!

Position: Customer Service Representative (CSR)

Competitive Wage: Starting base wage of $21.00/hour. bonus opportunities available!

WHAT MAKES A GREAT CANDIDATE?

We only want the BEST on our team, is that you!?
Must love people and helping people! That's what customer service is all about!
A premium level of customer service is our standard! Can you deliver that even if you encounter a challenging customer or situation!?
Someone who truly wants to contribute to the success of our company!
Reliable! Someone who shows up and has minimal absences!
Someone who wants to grow, loves a challenge, and handles high pressure environments with tenacity!

IF THIS IS YOU, PLEASE APPLY! WE WOULD LOVE TO MEET YOU!

Benefits

Medical
Dental
Vision
6 paid holidays
Paid Vacation
Paid sick leave
401k retirement with a 3% company match (eligible after one year of employment)
Weekly pay!

Job duties include (but are not limited to):

Consistently providing the highest level of customer service to our customers, both new and existing.
Responding to incoming phone calls in a prompt and courteous manner.
Directing phone calls to verify the accuracy of scheduling information.
Creating thorough documentation for technicians before they complete their assigned tasks.
Conducting follow-up calls with customers and assisting them with online scheduling.
Proficiently resolving issues and addressing problems as they arise.
Offering referrals as needed for services not offered within our scope.
Embrace training opportunities for growth within the company
Engage in team building and weekly meetings
Comfortable with prospecting and conducting outbound calls
Meets monthly metrics
Reports to the Call Center Manager

Qualifications

High school diploma, or equivalent.
2 years customer service experience. Customer facing or Call Center.

Preferred Skills

Ability to defuse situations with disgruntled customers.
Driven and self starter work ethic.
Experience in outbound calling is preferred
Experience with Service Titan is preferred.

Schedule

During training your schedule will be 8:00am - 4:30pm. Then your regular schedule will be Monday through Friday: 9:30am-6:00pm.
One Saturday per month. This shift will be in office from 8am - 4:30pm (as approved overtime).
Please note that this an in-person position. This is NOT a hybrid or remote work schedule other than the on call shifts.

Physical Requirements:

General office environment, with occasional outdoor exposure.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Experience level:

1 year
2 years
Under 1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

Call center
In-person
Office

Experience:

Customer Service: 2 years (Preferred)

Work Location: In office

Hunt's Services is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity and inclusion among our workforce is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other legally protected characteristic.

If you require reasonable accommodation in the application or hiring process, please let us know.

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