Bates Technical College
IT SUPPORT TECHNICIAN PTE 2
Bates Technical College, Tacoma, Washington, us, 98417
Salary:
$49,514.00 Annually
Location :
Tacoma, WA
Job Type:
Full-time
Job Number:
24-066
Department:
Information Technology
Opening Date:
11/19/2024
Closing Date:
12/8/2024 11:59 PM Pacific
SUMMARY
The IT Support Technician supports the students, staff, and faculty of Bates Technical College with 1st and 2nd level desktop computers, phones, laptops, printers, projectors, software, email accounts and video conferencing, etc. issues, including the planning and delivery of the equipment, support services, installation, configuration, troubleshooting and customer assistance.
As per Bates Professional Technical Employees (PTE) agreement, Section 21.1, this position will be open to all permanent bargaining unit members for a minimum period of 5 days.
First Consideration will be given to applications received by November 30, 2024 ESSENTIAL FUNCTIONS & OTHER DUTIES
Essential Functions
Responsible for delivering positive customer service Strong understanding of computer systems, mobile devices and other tech products Highly organized to keep support tickets in order Record events and problems and their resolution in logs Follow-up with customers to ensure issues are resolved Install, make changes and repair computer hardware and software Train computer users, and staff on troubleshooting and diagnosing problems Deliver, configure, set up, maintain, and troubleshoot computer systems, hardware, and software. Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Non-Essential/Other Functions
Accountable for keeping personal development up to date; adding to skills and knowledge through courses that may be available through the Bates Technical College courses, professional development committees, etc. Participate actively and collaboratively on committees for college as needed including but not limited to staff recruitment, college councils, etc. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional activities, duties and responsibilities may change at any time with or without notice to meet college needs. Supervisory Responsibilities
This position has no supervisory responsibilities. QUALIFICATIONS
Minimum Qualifications
High school diploma or equivalent; AND Valid Washington State Driver's License; AND A+ Certification Allowable Substitution If necessary, alternative combinations of education and experience may be evaluated by Human Resources for comparability.
Conditions of Employment
Per Washington State guidelines, Bates Technical College is a fully vaccinated campus and will require all staff and students to provide proof of vaccination status or request a medical or religious exemption. Once an offer of employment is made, a background check including criminal record history will be conducted. Information from the background check will not preclude employment but will be contingent in determining the employee's suitability and competence to continue to perform in the position. This position has been designated as a bargaining unit position represented by Bates Technical College local union. Ability to work evenings and weekends when required. EQUAL OPPORTUNITY STATEMENT
Bates Technical College reaffirms its policy of equal opportunity and does not discriminate on the basis of race, ethnicity, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, marital status, disability, or status as a disabled veteran or Vietnam era veteran in its programs and activities in accordance with college policy, and applicable federal and state statutes and regulations. Bates publications are available in alternate formats upon request by contacting the Disability Support Services Office at 253.680.7010. Inquiries regarding Bates' non-discriminatory policies, including Title IX and ADA, should be directed to:
For student matters,
the Dean of Student Services at 253.680.7102, Downtown Campus A211.
For employee matters,
the Director of Human Resources at 253.680.7180, Downtown Campus A326.
Available Benefits to Eligible Employees
As a higher education employee, you and your qualified family members are eligible for a wide range of benefits including medical, dental, life insurance, retirement, long-term disability, as well as other optional benefits.
Medical/Dental Plans
Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for eligible dependents. Vision is covered under the medical plan.
Bates provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have a choice of dental plans. Options include:
Uniform Dental Plan
- Preferred Provider Organization DeltaCare
- Managed Care Plan Willamette Dental
- Managed Care Plan Retirement Plans Faculty and Exempt Positions Faculty have to choose between either the State Board Retirement Plan (SBRP), also known as TIAA or Plan 3 of the Teachers Retirement System (TRS). Click to compare the two plans.
Exempt have to choose between either the SBRP or Plan 3 of the Public Employee Retirement System (PERS). Click to compare the two plans.
SBRP (TIAA) is a defined contribution plan with the following contribution rates:
Employee Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary Employer Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary
TRS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15% Employer Contribution: 9.03 of gross salary
PERS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15% Employer Contribution: 9.03% of gross salary
Classified Positions Classified employees have to choose between either the Plan 2 or Plan 3 of the Public Employee Retirement System (PERS). Click to compare the two plans.
PERS Plan 2 is a defined benefits plan with the following contribution rates:
Employee Contribution: 6.36% of gross salary Employer Contribution: 9.03% of gross salary
PERS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15% Employer Contribution: 9.03% of gross salary
Employee and employer contributions to applicable retirement plans are mandatory. The amount of the deduction and contribution are dependent upon the retirement plan chosen and may vary by current contribution rates in effect.
Bates provides $35,000 basic life insurance for death from any cause and $5,000 basic accidental death and dismemberment at no cost to the employee. Employees can enroll in additional low cost life insurance for themselves and dependents.
Bates provides a basic LTD insurance plan at no cost to employees. The basic plan pays a maximum of $240 per month after 90 days of total disability. The optional LTD plan pays 60% of the first $10,000 of monthly salary, reduced by any deductible income such as social security or retirement benefits. Employee cost is dependent upon benefit waiting period chosen.
Other Optional Benefits
Leaves and Holidays Vacation Eligible exempt and classified employees accrue annual leave at rates determined by their employee status, ranging from 7 to 16 hours per month when eligible.
Sick Leave Eligible classified, faculty, and exempt staff accrue sick leave monthly. Employees represented by a bargaining unit should refer to their negotiated agreement for sick leave rules and accrual rates.
Holidays Bates observes the following holidays/non-work days: Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, New Year's Eve Day, New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Juneteenth
Personal Leave/Family Leave In addition to vacation and sick leave, eligible employees receive personal and family leave each fiscal year at rates determined by their employee status
Please Note: All information above is subject to change based on, but not limited to, employment status, legislative mandates, or College policy changes
01
Do you have all 3 of the following: 1) High School diploma or equivalent; 2) valid Washington State Driver's License and 3) an A+ Certification?
Yes No
02
Do you have an alternative education, license, or certification? Please explain.
Required Question
$49,514.00 Annually
Location :
Tacoma, WA
Job Type:
Full-time
Job Number:
24-066
Department:
Information Technology
Opening Date:
11/19/2024
Closing Date:
12/8/2024 11:59 PM Pacific
SUMMARY
The IT Support Technician supports the students, staff, and faculty of Bates Technical College with 1st and 2nd level desktop computers, phones, laptops, printers, projectors, software, email accounts and video conferencing, etc. issues, including the planning and delivery of the equipment, support services, installation, configuration, troubleshooting and customer assistance.
As per Bates Professional Technical Employees (PTE) agreement, Section 21.1, this position will be open to all permanent bargaining unit members for a minimum period of 5 days.
First Consideration will be given to applications received by November 30, 2024 ESSENTIAL FUNCTIONS & OTHER DUTIES
Essential Functions
Responsible for delivering positive customer service Strong understanding of computer systems, mobile devices and other tech products Highly organized to keep support tickets in order Record events and problems and their resolution in logs Follow-up with customers to ensure issues are resolved Install, make changes and repair computer hardware and software Train computer users, and staff on troubleshooting and diagnosing problems Deliver, configure, set up, maintain, and troubleshoot computer systems, hardware, and software. Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Non-Essential/Other Functions
Accountable for keeping personal development up to date; adding to skills and knowledge through courses that may be available through the Bates Technical College courses, professional development committees, etc. Participate actively and collaboratively on committees for college as needed including but not limited to staff recruitment, college councils, etc. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional activities, duties and responsibilities may change at any time with or without notice to meet college needs. Supervisory Responsibilities
This position has no supervisory responsibilities. QUALIFICATIONS
Minimum Qualifications
High school diploma or equivalent; AND Valid Washington State Driver's License; AND A+ Certification Allowable Substitution If necessary, alternative combinations of education and experience may be evaluated by Human Resources for comparability.
Conditions of Employment
Per Washington State guidelines, Bates Technical College is a fully vaccinated campus and will require all staff and students to provide proof of vaccination status or request a medical or religious exemption. Once an offer of employment is made, a background check including criminal record history will be conducted. Information from the background check will not preclude employment but will be contingent in determining the employee's suitability and competence to continue to perform in the position. This position has been designated as a bargaining unit position represented by Bates Technical College local union. Ability to work evenings and weekends when required. EQUAL OPPORTUNITY STATEMENT
Bates Technical College reaffirms its policy of equal opportunity and does not discriminate on the basis of race, ethnicity, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, marital status, disability, or status as a disabled veteran or Vietnam era veteran in its programs and activities in accordance with college policy, and applicable federal and state statutes and regulations. Bates publications are available in alternate formats upon request by contacting the Disability Support Services Office at 253.680.7010. Inquiries regarding Bates' non-discriminatory policies, including Title IX and ADA, should be directed to:
For student matters,
the Dean of Student Services at 253.680.7102, Downtown Campus A211.
For employee matters,
the Director of Human Resources at 253.680.7180, Downtown Campus A326.
Available Benefits to Eligible Employees
As a higher education employee, you and your qualified family members are eligible for a wide range of benefits including medical, dental, life insurance, retirement, long-term disability, as well as other optional benefits.
Medical/Dental Plans
Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for eligible dependents. Vision is covered under the medical plan.
Bates provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have a choice of dental plans. Options include:
Uniform Dental Plan
- Preferred Provider Organization DeltaCare
- Managed Care Plan Willamette Dental
- Managed Care Plan Retirement Plans Faculty and Exempt Positions Faculty have to choose between either the State Board Retirement Plan (SBRP), also known as TIAA or Plan 3 of the Teachers Retirement System (TRS). Click to compare the two plans.
Exempt have to choose between either the SBRP or Plan 3 of the Public Employee Retirement System (PERS). Click to compare the two plans.
SBRP (TIAA) is a defined contribution plan with the following contribution rates:
Employee Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary Employer Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary
TRS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15% Employer Contribution: 9.03 of gross salary
PERS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15% Employer Contribution: 9.03% of gross salary
Classified Positions Classified employees have to choose between either the Plan 2 or Plan 3 of the Public Employee Retirement System (PERS). Click to compare the two plans.
PERS Plan 2 is a defined benefits plan with the following contribution rates:
Employee Contribution: 6.36% of gross salary Employer Contribution: 9.03% of gross salary
PERS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15% Employer Contribution: 9.03% of gross salary
Employee and employer contributions to applicable retirement plans are mandatory. The amount of the deduction and contribution are dependent upon the retirement plan chosen and may vary by current contribution rates in effect.
Bates provides $35,000 basic life insurance for death from any cause and $5,000 basic accidental death and dismemberment at no cost to the employee. Employees can enroll in additional low cost life insurance for themselves and dependents.
Bates provides a basic LTD insurance plan at no cost to employees. The basic plan pays a maximum of $240 per month after 90 days of total disability. The optional LTD plan pays 60% of the first $10,000 of monthly salary, reduced by any deductible income such as social security or retirement benefits. Employee cost is dependent upon benefit waiting period chosen.
Other Optional Benefits
Leaves and Holidays Vacation Eligible exempt and classified employees accrue annual leave at rates determined by their employee status, ranging from 7 to 16 hours per month when eligible.
Sick Leave Eligible classified, faculty, and exempt staff accrue sick leave monthly. Employees represented by a bargaining unit should refer to their negotiated agreement for sick leave rules and accrual rates.
Holidays Bates observes the following holidays/non-work days: Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, New Year's Eve Day, New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Juneteenth
Personal Leave/Family Leave In addition to vacation and sick leave, eligible employees receive personal and family leave each fiscal year at rates determined by their employee status
Please Note: All information above is subject to change based on, but not limited to, employment status, legislative mandates, or College policy changes
01
Do you have all 3 of the following: 1) High School diploma or equivalent; 2) valid Washington State Driver's License and 3) an A+ Certification?
Yes No
02
Do you have an alternative education, license, or certification? Please explain.
Required Question