Planner, Operations and Inventory

Description About Us Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades. Our Culture At Moose we are playful with a purpose. Fun is at the heart of everything we do, but we're also very serious about the important stuff: our people, our values, and the planet: We're officially a Great Place to Work We're a family. We dream big. We love diversity. We're always learning. We prioritise well-being. We give back in a big way. We're serious about sustainability. We bring the fun Visit our website or our LinkedIn Life page for more information on our amazing brands and people. Position Title: Planner, Operations & Inventory Classification: Exempt Position Status: Full Time Reports To: Senior Manager, Operations & Inventory (North America) Direct Reports: None Role Objectives: The Planner, Operations & Inventory will manage specific domestic ordering and processing for the US domestic market transactions. The role will include working closely with our Sales team to support orders, ensure special pricing has been approved and that allocations are in place to support orders. This individual will manage order processing, reviewing weekly allocations report to ensure product is available, and interface daily with our 3PL to ensure orders are processed and shipped on time. Qualifications: • A minimum of 2 years previous experience in a similar role. • Experience working in the consumer products industry. • Bachelor's Degree preferred. • Experience with Oracle preferred. Responsibilities: • Ensure domestic orders are processed through our 3rd party warehouse systems as well as our own internal systems on a daily basis. • Review outstanding orders on a daily basis, working with team to ensure issues are resolved quickly. • In conjunction with the Sales Account managers, work through chargebacks and provide detailed information to dispute incorrect charges. • Liaise with relevant Account managers for the release / cancellation of orders, pricing discrepancies or ship window changes. • Liaise with our 3 rd party warehouse and customers where required of any alterations to specified delivery dates and negotiate alternative solutions. • Work closely with the allocations team to ensure product will support required availability dates. • Communicate with our 3rd party warehouse for order fulfilment and tracking of shipments to ensure on time delivery. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the role. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Work Hours 8:30am - 5:30pm, Monday to Thursday 8:30am - 3:00pm, Friday 30-minute unpaid lunch break each day. Plus, reasonable additional hours due to multiple time-zones. Moose also provides flexible working options. Salary Band USD $70,000-$78,000 Physical Demands • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone and other office productivity machinery, may need to reach, stoop, kneel to access items • Must be able to sit at a computer terminal for an extended period of time • Specific vision abilities required by this job include close vision requirements due to computer work • Light to moderate lifting is required • Frequently communicates with other employees and third-parties, must be able to speak clearly and exchange accurate information. • Regular, predictable attendance is required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Work Environment • Moderate noise (i.e. business office with computers, phones, printers and light traffic) • Indoor business office environment with windows; light foot traffic within work areas • Ability to sit at a computer terminal for an extended period of time The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Welcome Just like the wide range and variety of brands, Moose embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitmentmoosetoys.com, quoting the job title and reference number. LI-SK1 LI-Hybrid