Desktop Support specialist - L3

Field Technical Support Rep-3 3200 Walnut St, Boulder, CO 80301 Onsite position requirement • Job Description Summary Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support. • Job Description Essential Job Functions • Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. • Assists in instructing customers in the operation and maintenance of systems/equipment. • Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. • Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. Basic Qualifications • High school diploma or G.E.D. • Three or more years of field support experience • Experience working with the company's hardware, software and equipment products • Experience working with customer technology and support requirements • Experience working with process and/or system design concepts • Experience working with appropriate programming languages, operating systems and software Other Qualifications • Interpersonal skills to work with customers and other unit personnel • Analytical and problem solving skills • Communication skills • Time management and organizational skills • Ability to resolve non-complex hardware and equipment problems • Must have some networking experience for eyes and hands. Work Environment • Office environment • May require weekend work • May require shift work