Futran Tech Solutions Pvt. Ltd.
Desktop Support specialist - L3
Futran Tech Solutions Pvt. Ltd., Boulder, Colorado, United States, 80301
Field Technical Support Rep-3
3200 Walnut St, Boulder, CO 80301
Onsite position requirement •Job Description Summary Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support. •Job Description Essential Job Functions •Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. •Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. •Assists in instructing customers in the operation and maintenance of systems/equipment. •Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. •Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. Basic Qualifications •High school diploma or G.E.D. •Three or more years of field support experience •Experience working with the company's hardware, software and equipment products •Experience working with customer technology and support requirements •Experience working with process and/or system design concepts •Experience working with appropriate programming languages, operating systems and software Other Qualifications •Interpersonal skills to work with customers and other unit personnel •Analytical and problem solving skills •Communication skills •Time management and organizational skills •Ability to resolve non-complex hardware and equipment problems •Must have some networking experience for eyes and hands. Work Environment •Office environment •May require weekend work •May require shift work
3200 Walnut St, Boulder, CO 80301
Onsite position requirement •Job Description Summary Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support. •Job Description Essential Job Functions •Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. •Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. •Assists in instructing customers in the operation and maintenance of systems/equipment. •Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. •Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. Basic Qualifications •High school diploma or G.E.D. •Three or more years of field support experience •Experience working with the company's hardware, software and equipment products •Experience working with customer technology and support requirements •Experience working with process and/or system design concepts •Experience working with appropriate programming languages, operating systems and software Other Qualifications •Interpersonal skills to work with customers and other unit personnel •Analytical and problem solving skills •Communication skills •Time management and organizational skills •Ability to resolve non-complex hardware and equipment problems •Must have some networking experience for eyes and hands. Work Environment •Office environment •May require weekend work •May require shift work