RHA Health Services
Vice President of Quality Assurance
RHA Health Services, Charlotte, North Carolina, United States, 28245
We are hiring for:
Vice President of Quality Assurance
Type:
Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Vice President of Quality Assurance provides strategic leadership and oversight for quality assurance initiatives across the organization, ensuring that all programs and services meet or exceed regulatory standards and best practices in the care of individuals with intellectual and developmental disabilities. This senior executive role focuses on building, implementing, and sustaining quality and compliance systems, fostering a culture of continuous improvement, and promoting excellence in service delivery. The VP of Quality Assurance collaborates with regional and program leadership, overseeing compliance with company, state, and federal regulations, and leads a team of Quality Assurance professionals dedicated to maintaining high standards of care. DUTIES AND RESPONSIBILITIES: Strategic Leadership
Develop and implement a comprehensive, organization-wide quality assurance and improvement strategy that aligns with the company’s mission and values. Set quality objectives and benchmarks, monitoring performance to ensure sustained excellence in service delivery and compliance. Guide the Quality Assurance team in implementing industry best practices and innovations in care quality and compliance standards. Regulatory Compliance and Risk Management
Ensure compliance with all federal, state, and local regulatory requirements, including but not limited to Medicaid, Department of Health, and IDD-specific regulations. Oversee regular compliance audits and assessments of service delivery settings, maintaining updated policies and procedures to address and mitigate risks. Serve as the primary liaison with regulatory agencies, ensuring accurate and timely reporting, and coordinating responses to audits and surveys. Quality Assurance and Performance Improvement (QAPI)
Lead the organization’s Quality Assurance and Performance Improvement (QAPI) program, working with teams to identify trends, address areas for improvement, and implement corrective actions as necessary. Ensure data collection, analysis, and reporting of key quality metrics, supporting data-driven decision-making across the organization. Oversee the implementation of Personal Outcome Measures and other outcome-focused tools to assess and enhance individual satisfaction and well-being. Policy Development and Implementation
Develop, update, and enforce policies and procedures that promote quality, safety, and compliance in service delivery. Collaborate with executive leadership to ensure that quality policies align with organizational goals and industry standards. Oversee the consistent application of quality policies across all regions and programs, providing guidance to ensure understanding and adherence. Training and Staff Development
Partner with the Learning and Development team to design and deliver training programs that strengthen compliance knowledge, promote quality practices, and ensure staff competency in service delivery. Provide ongoing coaching, mentorship, and professional development opportunities for Quality Assurance staff to foster their growth and effectiveness in quality management roles. Stakeholder Engagement and Satisfaction
Coordinate the distribution and analysis of stakeholder and customer satisfaction surveys, ensuring feedback is incorporated into service improvements. Engage with families, caregivers, and other stakeholders to understand their expectations, promoting transparent communication and trust in the organization’s quality commitment. Data-Driven Quality Improvement
Leverage data to identify, track, and report quality trends and outcomes, creating actionable insights that drive program improvements and enhance service quality. Develop and present periodic reports on quality assurance findings, outcomes, and trends to the executive team and board of directors. Cross-Functional Collaboration
Collaborate closely with operations, clinical, and administrative leadership to support alignment of quality initiatives with organizational goals. Act as a strategic partner in program development, expansion, and innovation, ensuring all new initiatives adhere to quality and regulatory standards. Accreditation Management
Lead the organization’s accreditation efforts, ensuring readiness for surveys and meeting standards set by accrediting bodies. Maintain and enhance accreditation status across all programs, continuously improving systems to exceed baseline requirements. Other Duties
Support the CEO, President and COO in special projects and perform other duties as assigned, contributing to organizational success and leadership. SUPERVISORY RESPONSIBILITIES: This position directly supervises Quality Assurance Directors and indirectly supervises other Quality Assurance positions throughout the organization. MINIMUM QUALIFICATIONS: Bachelor’s degree in a relevant field such as Health Administration, Social Work, Nursing, or a related Human Services discipline. At least 10 years of experience in a leadership role within Quality Assurance or Compliance in the IDD or human services field, with a demonstrated track record of managing complex regulatory environments. Deep understanding of federal and state regulations governing IDD services; expertise in QAPI and data analytics; strong leadership, communication, and organizational skills; and proficiency in risk management. Strong understanding of healthcare industry dynamics, particularly related to Medicaid and Medicare reimbursement structures. Excellent communication and interpersonal skills, with the ability to establish credibility and trust across internal and external stakeholders. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Regularly required to lift 10 lbs. Must be able to lift a minimum of 15 lbs. Must be able to pull a minimum of 10 lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop. Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. Required to regularly stand and walk. Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting. Vision requirements include close vision, distance vision, and peripheral vision. Must be able to talk and hear. Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
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Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Vice President of Quality Assurance provides strategic leadership and oversight for quality assurance initiatives across the organization, ensuring that all programs and services meet or exceed regulatory standards and best practices in the care of individuals with intellectual and developmental disabilities. This senior executive role focuses on building, implementing, and sustaining quality and compliance systems, fostering a culture of continuous improvement, and promoting excellence in service delivery. The VP of Quality Assurance collaborates with regional and program leadership, overseeing compliance with company, state, and federal regulations, and leads a team of Quality Assurance professionals dedicated to maintaining high standards of care. DUTIES AND RESPONSIBILITIES: Strategic Leadership
Develop and implement a comprehensive, organization-wide quality assurance and improvement strategy that aligns with the company’s mission and values. Set quality objectives and benchmarks, monitoring performance to ensure sustained excellence in service delivery and compliance. Guide the Quality Assurance team in implementing industry best practices and innovations in care quality and compliance standards. Regulatory Compliance and Risk Management
Ensure compliance with all federal, state, and local regulatory requirements, including but not limited to Medicaid, Department of Health, and IDD-specific regulations. Oversee regular compliance audits and assessments of service delivery settings, maintaining updated policies and procedures to address and mitigate risks. Serve as the primary liaison with regulatory agencies, ensuring accurate and timely reporting, and coordinating responses to audits and surveys. Quality Assurance and Performance Improvement (QAPI)
Lead the organization’s Quality Assurance and Performance Improvement (QAPI) program, working with teams to identify trends, address areas for improvement, and implement corrective actions as necessary. Ensure data collection, analysis, and reporting of key quality metrics, supporting data-driven decision-making across the organization. Oversee the implementation of Personal Outcome Measures and other outcome-focused tools to assess and enhance individual satisfaction and well-being. Policy Development and Implementation
Develop, update, and enforce policies and procedures that promote quality, safety, and compliance in service delivery. Collaborate with executive leadership to ensure that quality policies align with organizational goals and industry standards. Oversee the consistent application of quality policies across all regions and programs, providing guidance to ensure understanding and adherence. Training and Staff Development
Partner with the Learning and Development team to design and deliver training programs that strengthen compliance knowledge, promote quality practices, and ensure staff competency in service delivery. Provide ongoing coaching, mentorship, and professional development opportunities for Quality Assurance staff to foster their growth and effectiveness in quality management roles. Stakeholder Engagement and Satisfaction
Coordinate the distribution and analysis of stakeholder and customer satisfaction surveys, ensuring feedback is incorporated into service improvements. Engage with families, caregivers, and other stakeholders to understand their expectations, promoting transparent communication and trust in the organization’s quality commitment. Data-Driven Quality Improvement
Leverage data to identify, track, and report quality trends and outcomes, creating actionable insights that drive program improvements and enhance service quality. Develop and present periodic reports on quality assurance findings, outcomes, and trends to the executive team and board of directors. Cross-Functional Collaboration
Collaborate closely with operations, clinical, and administrative leadership to support alignment of quality initiatives with organizational goals. Act as a strategic partner in program development, expansion, and innovation, ensuring all new initiatives adhere to quality and regulatory standards. Accreditation Management
Lead the organization’s accreditation efforts, ensuring readiness for surveys and meeting standards set by accrediting bodies. Maintain and enhance accreditation status across all programs, continuously improving systems to exceed baseline requirements. Other Duties
Support the CEO, President and COO in special projects and perform other duties as assigned, contributing to organizational success and leadership. SUPERVISORY RESPONSIBILITIES: This position directly supervises Quality Assurance Directors and indirectly supervises other Quality Assurance positions throughout the organization. MINIMUM QUALIFICATIONS: Bachelor’s degree in a relevant field such as Health Administration, Social Work, Nursing, or a related Human Services discipline. At least 10 years of experience in a leadership role within Quality Assurance or Compliance in the IDD or human services field, with a demonstrated track record of managing complex regulatory environments. Deep understanding of federal and state regulations governing IDD services; expertise in QAPI and data analytics; strong leadership, communication, and organizational skills; and proficiency in risk management. Strong understanding of healthcare industry dynamics, particularly related to Medicaid and Medicare reimbursement structures. Excellent communication and interpersonal skills, with the ability to establish credibility and trust across internal and external stakeholders. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Regularly required to lift 10 lbs. Must be able to lift a minimum of 15 lbs. Must be able to pull a minimum of 10 lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop. Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. Required to regularly stand and walk. Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting. Vision requirements include close vision, distance vision, and peripheral vision. Must be able to talk and hear. Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
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