Customer Experience Specialist Job at Robert Half in Richardson

We are offering a contract for a Customer Experience Specialist position in Richardson, Texas. In this role, you will be providing information about our products via various modes of communication and maintaining relationships with customers, sales team members, and other relevant departments.

Responsibilities:
• Provide accurate information to customers and sales team members regarding our products and resources via phone, email, chat, or fax
• Perform functions and follow-up activities related to customer care, order management, and order entry
• Respond to customer inquiries or complaints, process orders, and research and resolve requests to maintain customer satisfaction
• Establish and maintain relationships with key accounts, ensuring clear and concise communication and meeting expectations
• Assist customers in navigating our website and identify opportunities to cross-sell or up-sell products
• Enter and track orders received via preferred channels, alerting appropriate staff of potential delivery problems
• Expedite the delivery of selected orders as needed and resolve issues to ensure efficient order processing and world-class customer care
• Maintain current knowledge of all company products and processes through training of available resources
• Foster open communication internally and externally, champion creative change to improve processing and service levels, and deliver assignments within specified time allowance
• Support committed accounts and/or sister-companies to ensure delivery of exceptional service, provide complete solutions to issues, and build commitment and satisfaction.
• Understand workplace hazards and take proactive steps to prevent and report hazards or injuries in the workplace, cooperating in safety programs, initiatives, and investigations.• Demonstrated proficiency in handling Purchase Orders
• Excellent Customer Service skills
• Experience in a customer-facing role
• Ability to effectively manage customer complaints and queries
• Strong communication and interpersonal skills
• Proficiency in using Customer Relationship Management (CRM) software
• Ability to work well under pressure and manage high stress situations
• Familiarity with industry's customer service policies and best practices
• Ability to multitask and manage time effectively
• Demonstrated problem-solving skills
• High level of patience and empathy towards customers' needs and concerns
• Ability to work independently as well as part of a team
• Excellent organizational skills and attention to detail
• Proactive attitude and willingness to go the extra mile for customer satisfaction.