The MIL Corporation
Technical Support Specialist II
The MIL Corporation, Washington, District of Columbia, us, 20022
Clearance Required:
Public Trust
Education Required: HS/GED
US Citizenship: Required
Summary
The MIL Corporation seeks a Technical Support Specialist II to support a Federal Government client in Washington, DC. The Technical Support Specialist II will provide support for 4500+ end users.
Responsibilities
Provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.
Manage customer support requests, escalating as appropriate and follow up to resolution
Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to support requests through the incident management system (Remedy)
Provides resolution to commonly known issues
Logs call and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 3 support when necessary
May require flexible weekend and/or evening shift work as needed
Required Qualifications
A minimum of five (3) years of related experience
Knowledge of networking, Windows 10, desktop and laptop computing equipment and peripherals
Excellent troubleshooting, problem solving skills
Strong customer service and interpersonal skills
Demonstrated ability to work well in team environment
Excellent administrative skills: organized, efficient and versatile
Knowledge of network and local printer troubleshooting and configuration
Knowledge of the following: Citrix, McAfee, MS Office Suite, and internet browsers
Excellent verbal and written communication skills in the English language
Must be able to lift 40 pounds
Desired Qualifications
2+ years related experience working on civilian federal government agency contract(s)
Familiar with HP and Dell hardware
Familiar with McAfee full disk encryption or other full disk encryption products
ITIL Foundations (v3), Security+, A+ and/or other relevant certifications
Education
HS/GED
Clearance
Public Trust
Compensation
The MIL Corporation values your contribution and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.
Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $48,128 - $72,192 per year. This estimate represents the typical salary range is just one part of MIL's complete compensation package.Learn more on theMIL Careers page.
Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you!Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.
Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
2021-2022, Top Workplaces USA award (Energage)
2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
2018-2022 Certified Great Workplace, Great Place to Work
2021 & 2022, Best Workplaces in Consulting & Professional Services
2021 Fortune Best Workplaces for Millennials
2018 Fortune, Great Place to Work: Best Place to Work for Diversity
2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.
The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Education Required: HS/GED
US Citizenship: Required
Summary
The MIL Corporation seeks a Technical Support Specialist II to support a Federal Government client in Washington, DC. The Technical Support Specialist II will provide support for 4500+ end users.
Responsibilities
Provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.
Manage customer support requests, escalating as appropriate and follow up to resolution
Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to support requests through the incident management system (Remedy)
Provides resolution to commonly known issues
Logs call and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 3 support when necessary
May require flexible weekend and/or evening shift work as needed
Required Qualifications
A minimum of five (3) years of related experience
Knowledge of networking, Windows 10, desktop and laptop computing equipment and peripherals
Excellent troubleshooting, problem solving skills
Strong customer service and interpersonal skills
Demonstrated ability to work well in team environment
Excellent administrative skills: organized, efficient and versatile
Knowledge of network and local printer troubleshooting and configuration
Knowledge of the following: Citrix, McAfee, MS Office Suite, and internet browsers
Excellent verbal and written communication skills in the English language
Must be able to lift 40 pounds
Desired Qualifications
2+ years related experience working on civilian federal government agency contract(s)
Familiar with HP and Dell hardware
Familiar with McAfee full disk encryption or other full disk encryption products
ITIL Foundations (v3), Security+, A+ and/or other relevant certifications
Education
HS/GED
Clearance
Public Trust
Compensation
The MIL Corporation values your contribution and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.
Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $48,128 - $72,192 per year. This estimate represents the typical salary range is just one part of MIL's complete compensation package.Learn more on theMIL Careers page.
Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you!Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.
Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
2021-2022, Top Workplaces USA award (Energage)
2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
2018-2022 Certified Great Workplace, Great Place to Work
2021 & 2022, Best Workplaces in Consulting & Professional Services
2021 Fortune Best Workplaces for Millennials
2018 Fortune, Great Place to Work: Best Place to Work for Diversity
2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.
The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.