Temp, PT Systms Support Analyst

Salary: $18.00 - $21.00 Hourly Location : Spartanburg County, SC Job Type: Temporary - Part-Time Job Number: 169528 Agency: Spartanburg Community College Opening Date: 09/26/2024 Class Code:: UZ01 Position Number:: 169528 Normal Work Schedule:: Other Normal Work Schedule (Other):: Monday-Friday 9AM-2PM Pay Band: Unclassified Hiring Range - Min.: $18.00 Hiring Range - Max.: $21.00 Opening Date: 09/26/2024 EEO Statement: Equal Opportunity Employer Agency Specific Application Procedures:: The application must be completed to include unofficial transcript(s), all current and previous work history, salaries, and education. A resume may be attached, but not substituted for completing work history and education sections of the application. Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions. Job Responsibilities We are seeking a dedicated and knowledgeable Microsoft 365 Support Analyst to join our team. The ideal candidate will be responsible for managing and resolving support cases, maintaining user accounts, and ensuring seamless operation of Microsoft 365 and other cloud services. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach. • Open and manage support cases with Microsoft. • Update user accounts for name changes and authentication information. • Maintain detailed documentation for each support ticket. • Investigate and resolve customer issues, determining next steps. • Manage mailbox creation, access, forwarding, and group membership. • Fulfill requests for membership changes in Microsoft SharePoint. • Edit group memberships and perform account administration in Active Directory. • Troubleshoot moderate Microsoft 365 issues. • Ability to communicate effectively, both in writing and verbally, with customers, peers, and management. Minimum and Additional Requirements High School Diploma and experience in technology services Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related field • At least 1 year of experience in IT support or a related field involving Microsoft 365 Services • Microsoft 365 Certified: Fundamentals • Microsoft Certified: Azure Fundamentals Additional Comments Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.