Administrative Assistant Job at Robert Half in Santa Fe Springs

We are offering a contract for a permanent position as an Administrative Assistant in Santa Fe Springs, California. The selected candidate will be working in a fast-paced environment, where the primary task will be to ensure seamless administrative operations. The role involves interacting with customers, managing orders, maintaining inventory, and coordinating freight services.

Responsibilities:
• Efficiently handle customer inquiries, both through email and phone, providing accurate information about our products and services.
• Manage customer complaints by preparing necessary documentation and liaising with the Quality Control Team.
• Ensure accurate and efficient processing of orders from initiation to completion, including order verification and confirmation.
• Track and monitor inventory, alerting the production team about low stock items and updating stock requirements based on purchasing patterns.
• Coordinate freight services, including sending freight quotes to carriers, managing inbound and outbound freight, and creating load tenders in the freight system.
• Utilize the EDI system for transferring and confirming orders.
• Maintain accurate customer records and monitor customer accounts, taking appropriate action when necessary.
• Use Microsoft Excel, Microsoft Outlook, and Microsoft Word to organize files and data entry tasks.
• Provide concierge services and manage a multi-line phone system, ensuring excellent customer service at all times.• Proficiency in Administrative Assistance
• Ability to handle Answering Multi-Line Phone System
• Experience in providing Concierge Services
• Strong Customer Service skills
• Proficiency in Data Entry tasks
• Excellent Interpersonal Skills
• Proficiency in Microsoft Excel
• Proficiency in Microsoft Outlook
• Proficiency in Microsoft Word
• Experience in Organizing Files