Administrative Assistant Job at Robert Half in Palo Alto

We are offering a short term contract employment opportunity for an Administrative Assistant in Palo Alto, California. This role is integral to our operations and requires a person with a keen eye for detail. The Administrative Assistant will be required to handle customer service responsibilities, documentation, and other administrative tasks within our industry.

Responsibilities:

• Accurately process customer credit applications and ensure efficiency in operations
• Maintain precise records of customer credit information
• Resolve customer inquiries in a detail oriented and timely manner
• Monitor customer accounts and take necessary actions when required
• Obtain and document required deductibles, co-payments, and deposits from patients
• Collect signatures on registration and other related documents
• Maintain patient valuables as per department policy
• Perform scanning of all related documentation into the Electronic Document Management system before the end of the shift
• Utilize online systems such as HDX direct payer website and Experian to obtain insurance and patient demographic information
• Maintain a cooperative relationship with other registration staff as well as clinical staff
• Update Notifications and Crossovers from nursing staff in a timely manner
• Ensure office equipment is in working order and familiarity with Downtime Procedures and workaround solutions.• Proficient in customer service, able to handle and resolve customer queries effectively
• Ability to manage and organize documentation, maintaining accuracy and confidentiality
• Experience in delivering training sessions, ensuring comprehension and retention
• Familiarity with developing and implementing procedures and policies to improve operational efficiency
• Commitment to high-quality standards and continuous process improvement
• Knowledge of insurance policies and procedures, including understanding of deductibles and copays
• Proficiency in using time management software, specifically 'About Time'
• Experience in managing benefit functions, ensuring compliance with company policies
• Skills in scanning and digitizing documents, maintaining an organized digital filing system
• Ability to maintain and update company websites, ensuring accurate and up-to-date information
• Experience in performing ad hoc financial tasks as required
• Proficient in typing, ensuring speed and accuracy
• Understanding of regulations pertinent to the role, including HIPAA-regulated processes and clinical trial operations
• Experience in handling legal documentation, ensuring accuracy and compliance
• Ability to process authorizations in a timely and efficient manner
• Comfortable in setting up and maintaining workstations, ensuring optimal productivity
• Proficient in using mobile devices for detail oriented communication and tasks
• Experience in serving external customers in a detail oriented manner