Customer Service Representative Job at LHH Recruitment Solutions in Louisville
LHH Recruitment Solutions, Louisville, KY, US
Job Description
If you have a passion for helping patients navigate their healthcare needs and enjoy working in a supportive call center environment, apply today!
Job Description:LHH Recruitment Solutions is seeking Call Center Representatives to join a Re-Enrollment Project and assist patients and healthcare providers via inbound and outbound calls. This is a contract position with the potential to convert to a permanent role.
As part of the tier 1 customer support group, you will help patients re-enroll in a pharmacy sponsorship program, which provides financial aid for expensive medications, including cancer treatments. Re-enrollment is required annually, and we need over 100 representatives to manage this process.
Key Responsibilities:Inbound Calls:
Re-enroll patients in a pharmacy sponsorship program.
Assist patients with general questions and requests.
Administrative Tasks:
Document call details and update internal systems.
Utilize Salesforce and proprietary systems to manage patient information.
Manage 10 calls per hour or more.
Allocate 5 minutes per call for system updates and note-taking.
Must pass a background check, drug screen, and education check for the highest level of education listed.
Strong communication and organizational skills.
Comfortable handling both inbound calls in a fast-paced environment.
Pay Details: $17.00 per hour
Search managed by: Mandy Dillinger
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance