Technical Service Specialist (Remote, U

JOB REQUIREMENTS: Technical Service Specialist (Remote, USA) Work Mode: Remote Location: Remote USA Under the direction of the Manager - Technical Services, the Technical Service Specialist provides after-sale service support to Kohler Power distribution channel(s) primarily in, but not limited to, the Residential, Portable, and Power Product markets. This support includes technical troubleshooting, technical information assistance, application data, warranty processing assistance, and distributor/dealer training in a back-up role. SPECIFIC RESPONSIBILITIES Provide informative and technical advice to distributor and dealer technicians by telephone, e-mail, and field visits regarding proper generator maintenance, repair, operation and training. This service is necessary to provide a gracious after-sale experience, high levels of customer satisfaction, and repeated sales. Aid and support distributors, dealers, and OEMs with applications, installations, and field start-up of new products. Warranty claims review and processing, as well as, providing technical assistance to the Warranty Coordinator regarding validity of warranty requests by distribution channel(s) and customers to ensure efficient and just processing of the claim can be made. Perform assignments delegated by the Manager - Technical Services and assist them in all functions necessary to administer generator service policies. This is essential for consistent administration of warranty service policies. Analyze field reports, production complaints, laboratory prototypes, advise and assist in development of industry leading products. Consult with Engineering, Warranty Inspection, Quality, and Production Departments regarding reoccurring field failures so all departments are aware of the specifics so corrective measures can be taken. Provide consulting service for the Technical Publications Department as necessary in the preparation of manuals, bulletins, and other service and application related material. This includes review of rough drafts for technical accuracy and adequacy of the intended purpose. Provide technical assistance and advice to Sales Administration regarding interpretation of certain orders and development of the proper lists of parts for specific repairs. This aids in expediting the proper parts to the customer in a timely fashion ensuring world-class uptime. RELATIONSHIPS AND CONTACTS Supervisory Relationships: Reports to Manager - Technical Services Organizational Relationships: Daily communication within Technical Service Team. Escalation of issues to Sr. Technical Service Specialist Provide additional technical support, repair direction, and/or warranty guidance for escalations from the Technical Service Representative team. In the rare occasion, bundle unresolvable escalations into a comprehensive package to in turn deploy or network in Field Services to bring immediate resolution to the topic. Frequent contact with Generator production, Sales and Inspection Departments to solve service problems and improve product quality. Frequent contact with the Technical Publications Department to review and obtain service literature. Frequent contact with Sales Administration staff to provide technical assistance. Frequent contact with Parts Marketing staff to determine service needs, stocking codes, identification, and supersessions. Frequent contact with Engineering Department to keep informed on new developments. Frequent contact by phone and conversation with our Field Services Team, Area Sales Managers, and Account Executives providing technical assistance in allarea pertaining to service. External Business Relationships: Daily contact with distributors and dealers by phone and email correspondence. Frequent contact with original equi To view the full job description please use the link below. https://www.aplitrak.com/?adidYmJnZW5lcmljL QzNjY3Ljg3NzBAa29obGVyZW5lcmd5Y29tcC5hcGxpdHJhay5jb20 APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adidYmJnZW5lcmljLjQzNjY3Ljg3NzBAa29obGVyZW5lcmd5Y29tcC5hcGxpdHJhay5jb20