Office Assistant - Social Services - Missouri City Annex

Overview:

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!

JOB SUMMARY:

Provides administrative, clerical, scheduling, and overall frontline support to the public and social services division. Participates in planning of programs, policies or objectives for own work group and department while also working with internal and external stakeholders with dignity and respect. Participates in planning of programs, policies or objectives for own work group and department. Location is the Missouri City Annex.

Responsibilities:

• Provides professional and courteous assistance to all clients. Answers questions, directs public to proper area or person, collects, scans, documentation required in addition to pre-screening clients.
• Responds to incoming telephone inquiries, voicemails, referrals and emails in a timely and professional manner.
  
• Maintains daily records of phone calls, voicemails, emails requests, cancelations and clients seen as well as additional mandated reports.
• Provides required documents and assists clients in completion and collection of application forms and other required documents.
• Types correspondence, memos, reports and documents as needed.
• Escorts clients and internal/external partners and stakeholders to and from appointments.
• Collects and distributes mail.
• Assists with data entry, tier process and pick up/drop off of items.
• Schedules and manages client appointments in both Caseworthy and Outlook.
• Maintains the lobby area and the posting of notices to the public, in addition to common areas within the division.
• Deescalates clients who are in crisis with a trauma focused lens with compassion and respect.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Qualifications:

• High School Diploma/GED; Associates degree preferred.
• One year job related experience.
• Excellent computer and data entry skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and de-escalation skills in working effectively with all members of the public, internal/external employees, nonprofits, and elected officials with dignity and respect.
• Valid Drivers License.
• Bi-lingual preferred (Able to read, write, and speak Spanish).
• Certified Mental Health First Aid Trained preferred or earned within 90 days of hire.

SALARY: $15.00 - $17.53 per hour, based on qualifications

CLOSING DATE: Upon filling position

LOCATION: Missouri City Annex

To be considered for employment, all interested candidates must complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply

Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.