The Beck Group
It Support Technician
The Beck Group, Dallas, Texas, United States, 75215
Who we are
We're
The Beck Group , the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation.
What you bring to the table
The Beck Group has an immediate need for an
IT Support Technician
to join the technology team in our
downtown
Dallas
Corporate Office. As an IT Support Technician you will be a central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is responsible for maintaining computing and printing environments by providing onsite and remote hardware and software system support. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This individual will primarily provide hardware diagnostics and repair on laptops, printers, and docking stations at regional offices and at job sites, both in-person and remotely. This individual may also assist in Audio Visual equipment troubleshooting, troubleshooting of network connectivity, and server equipment. Some travel is required. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.
The position involves the following essential functions: Provide first-line support to jobsite/field personnel, assisting with technology-related issues Install, support, and maintain operating systems and applications for Windows, Mac OS, iOS, and Android platforms Assist with installation and troubleshooting of network configurations at field sites Assist with maintaining and troubleshooting conference room audio/visual hardware Assist with determining hardware and software requirements related to field sites Diagnose issues across a wide range of software Diagnose workstation hardware issues and replace defective components Coordinate and collaborate with IT staff on projects, tasks, and day-to-day activities Perform related duties as assigned by supervisor Maintains compliance with all company policies and procedures Accurately record, update, and document requests using the IT service desk system Maintain excellent verbal and written communication skills effectively with technical and non-technical colleagues at all levels in the organization Train end users in IT system and application use Maintain a world class level of customer service, ensuring that all customers are treated respectfully, and their requests met in a timely manner Continually learn new skills and apply new methods in a dynamic and collaborative environment Create, maintain, and publish relevant support documentation to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient KNOWLEDGE/SKILLS
0-2 years of IT Support Experience Degree from 4-year or technical college, or equivalent technical experience Must have excellent communication and customer service skills Knowledge of desktop and laptop hardware required Prior experience in supporting Windows software and hardware. Must have a solid working knowledge of Microsoft products and networking. Knowledge of Zoom, Teams, modern web browsers, Office 365, Adobe Photoshop, Bluebeam, SharePoint, Mac OS, and iOS is preferred. Able to work and prioritize without direct supervision Strong troubleshooting skills required Ability to learn new software and systems rapidly Desire to continue education through seminars, online courses, etc. Works well autonomously and in a team-oriented environment Strong ability to multi-task and communicate effectively with other departments Strong attention to detail and the ability to follow problems to their resolution Ability to prioritize, manage and perform under pressure Working Conditions
Responsibilities sometimes require working evenings and weekends with little advanced notice.
Travel to regional offices and/or project sites required.
Physical Demands
Frequently required to sit, stand, and move about the office; frequently operates a computer and other office productivity equipment; constantly communicates with Beck employees and external vendors/consultants; ability to adhere to timely and consistent attendance; ability to lift 40 pounds. Some project sites may require proof of vaccination or recent negative COVID-19 test.
Beck's Benefits
At Beck our team member experience goes beyond your day-to-day work activities - we also want to support the rest of your life goals, milestones and challenges. We strive for thrive - we want you to thrive in your wellbeing, finances, and community.
In addition to robust coverage for medical, dental, vision, life & disability benefits, Beck is pleased to offer its team members:
401k match and free SmartDollar program for financial wellness Free dedicated financial coach Personal health & fitness program for tracking activities & earning rewards Paid family leave Health discounts on medical premiums Free comprehensive health screenings Free health coach program for weight-loss & hypertension management Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood). Free Life Coach Pet insurance discount Organized projects and events to support our communities
Join our team and build your future with Beck.
The Beck Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
We're
The Beck Group , the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation.
What you bring to the table
The Beck Group has an immediate need for an
IT Support Technician
to join the technology team in our
downtown
Dallas
Corporate Office. As an IT Support Technician you will be a central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is responsible for maintaining computing and printing environments by providing onsite and remote hardware and software system support. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This individual will primarily provide hardware diagnostics and repair on laptops, printers, and docking stations at regional offices and at job sites, both in-person and remotely. This individual may also assist in Audio Visual equipment troubleshooting, troubleshooting of network connectivity, and server equipment. Some travel is required. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.
The position involves the following essential functions: Provide first-line support to jobsite/field personnel, assisting with technology-related issues Install, support, and maintain operating systems and applications for Windows, Mac OS, iOS, and Android platforms Assist with installation and troubleshooting of network configurations at field sites Assist with maintaining and troubleshooting conference room audio/visual hardware Assist with determining hardware and software requirements related to field sites Diagnose issues across a wide range of software Diagnose workstation hardware issues and replace defective components Coordinate and collaborate with IT staff on projects, tasks, and day-to-day activities Perform related duties as assigned by supervisor Maintains compliance with all company policies and procedures Accurately record, update, and document requests using the IT service desk system Maintain excellent verbal and written communication skills effectively with technical and non-technical colleagues at all levels in the organization Train end users in IT system and application use Maintain a world class level of customer service, ensuring that all customers are treated respectfully, and their requests met in a timely manner Continually learn new skills and apply new methods in a dynamic and collaborative environment Create, maintain, and publish relevant support documentation to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient KNOWLEDGE/SKILLS
0-2 years of IT Support Experience Degree from 4-year or technical college, or equivalent technical experience Must have excellent communication and customer service skills Knowledge of desktop and laptop hardware required Prior experience in supporting Windows software and hardware. Must have a solid working knowledge of Microsoft products and networking. Knowledge of Zoom, Teams, modern web browsers, Office 365, Adobe Photoshop, Bluebeam, SharePoint, Mac OS, and iOS is preferred. Able to work and prioritize without direct supervision Strong troubleshooting skills required Ability to learn new software and systems rapidly Desire to continue education through seminars, online courses, etc. Works well autonomously and in a team-oriented environment Strong ability to multi-task and communicate effectively with other departments Strong attention to detail and the ability to follow problems to their resolution Ability to prioritize, manage and perform under pressure Working Conditions
Responsibilities sometimes require working evenings and weekends with little advanced notice.
Travel to regional offices and/or project sites required.
Physical Demands
Frequently required to sit, stand, and move about the office; frequently operates a computer and other office productivity equipment; constantly communicates with Beck employees and external vendors/consultants; ability to adhere to timely and consistent attendance; ability to lift 40 pounds. Some project sites may require proof of vaccination or recent negative COVID-19 test.
Beck's Benefits
At Beck our team member experience goes beyond your day-to-day work activities - we also want to support the rest of your life goals, milestones and challenges. We strive for thrive - we want you to thrive in your wellbeing, finances, and community.
In addition to robust coverage for medical, dental, vision, life & disability benefits, Beck is pleased to offer its team members:
401k match and free SmartDollar program for financial wellness Free dedicated financial coach Personal health & fitness program for tracking activities & earning rewards Paid family leave Health discounts on medical premiums Free comprehensive health screenings Free health coach program for weight-loss & hypertension management Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood). Free Life Coach Pet insurance discount Organized projects and events to support our communities
Join our team and build your future with Beck.
The Beck Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.