Customer Master Analyst Job at Dahl Consulting in Broomfield

Job Description

Seeking a new job opportunity? Don't miss this role! Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Master Analyst for a contract position! Interested? Get more details below.

• Contract Duration: 12 months
• Worksite Location: Westminster, CO

What you'll do as the Customer Master Analyst:

• Help manage the creation, maintenance, and accuracy of customer master records in our database
• Identify and rectify discrepancies, inconsistencies, or duplications in the system
• Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes
• Work with cross-functional teams - including sales, marketing, finance, and customer service - to gather and validate customer information
• Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required
• Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy
• Escalates unresolved or complex cases to team leadership assistance
• Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience
• Work to get appropriate approvals to process basic account merges according to guidelines and get them processed
• Assist with testing for system enhancement projects and initiatives related to customer master data management

What you'll bring to the Customer Analyst role:

• High School Diploma or GED
• 1+ years of experience in customer data management or a similar role | preferably in a large-scale organization with customer service and data entry experience
• 1+ years of experience using customer relationship management (CRM) systems and other data management tools preferred
• Strong attention to detail and ability to handle large volumes of data accurately
• Problem-solving and trouble-shooting capabilities
• Analytical mindset with the ability to identity data patterns and trends
• Strong organizational skills and the ability to prioritize tasks effectively

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.

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