IT Help Desk

Reporting to the Director of IT Resources, the incumbent will provide the following services to the Department of Biological Sciences: Participate in providing end-user support for all employees in the department Install software as needed; troubleshoot hardware and software issues when necessary Maintain and trouble-shoot departmental computer systems (workstations, file servers, web servers) Help the department's research groups with backups and data restoration Advise faculty, research staff, and graduate students on purchase and use of computer and peripheral equipment Assist faculty with computer replacement program Work with university-level IT support team to resolve network, email, and other issues Although infrequent, some evening and weekend hours will be required. Qualifications Minimum Degree Required: Bachelor's degree in related field (Computer Science, IT Support or similar field)

Id: EB-1304371972