Network/Systems Administrator

Job Description
The Network/Systems Administrator is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues.

Additional Responsibilities:

• Escalations

o Critical system down issues where collaboration with internal teams and external vendors is necessary to come to a resolution.

o Complex issues that have made their way through the Desktop Support team without resolution.

o Documents details of resolution and communicated those details to Helion team and clients.

• Collaborates with Tier III support team to resolve escalated issues.
• Directly responsible for managing and resolving all Executive and Owner level escalations.
• Coordinates with outside vendors to resolve high level escalations from the Service Desk.

Technical Knowledge, Skills and Abilities:

Microsoft Sever 2003-2019 Operating Systems

• Install, configure, troubleshoot, and decommission
• Manage and maintain settings
• Configure, test, and deploy Group Policy
• Install, configure, and troubleshoot Active Directory domains in a multi-server domain/forest
• Install, migrate, and programmatically deploy printers
• File Management

o Configure, test, and deploy Folder Redirection

o Configure, test, and deploy DFS for shared file storage

o Configure, test, and deploy OneDrive personal file redirection

• DHCP management and failover setup and configuration
• DNS management
• 3rd party application management including installing, configuring, and troubleshooting

Cisco Networking

• Firewall access rule configuration and port forwarding
• Bandwidth monitoring
• ISP or WAN connection issues

Email

• Microsoft Exchange 2007-2016 installation, configuration, and support
• Office 365 migration, configuration and support
• Barracuda spam filter configuration, maintenance, and support
• External DNS record configuration: SPF, DKIM, DMARC

Virtual Infrastructure

• Install, configure, and troubleshoot Hyper V hosts and virtual servers in a VMware environment
• Install, configure, and troubleshoot VM hosts and virtual servers in a Hyper V environment
• Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment
• Writes Windows Power Shell scripts for automation or maintenance
• Provides technical expertise on O365 services:
• Teams, Azure, Multi-factor Authentication and Single Sign On

Scripting/Programming

• Create, test, modify, and deploy scripts using PowerShell, Bat files, and Kaseya's proprietary scripting engine

o Application deployment

o Application removal

o Icon deployment

o File or resource auditing

Certifications and Experience:

• 1+ years of experience as a Windows Systems Engineer or Windows Systems Administrator
• AZ-104 is a plus
• AZ-500 is a plus