IT Manager - Consumer and Business Order Fulfillment

Company Description Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by private equity firm Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description

We have an exciting opportunity for an IT Manager, Consumer and Business Order Fulfillment to join our growing team! In this critical role, you will lead, manage, and transform our order provisioning and activation platforms. As IT Manager, Consumer and Business Order Fulfillment, you are a seasoned technology leader with a track record of standing up and leading scalable distributed systems in telecom companies. In this exciting role, you will be challenged with the opportunity to re-imagine every aspect of the customer order provisioning process across the whole order provisioning life cycle. Our ideal candidate is someone who wants to get in early, look over the horizon, and set the vision for a new standard in the telecom provisioning domain. We want entrepreneurs at heart, who have the depth of experience in bringing comprehensive E2E customer management experience into reality. Additional duties will include: Design technology solutions for complex business problems Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation Be able to operate in a fast-paced environment with laser focus on delivering results Experience building and motivating high performance teams, foster inclusive environment Self-driven, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projects Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge Train operations teams to handle order provisioning fallouts Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 12+ years of experience in software engineering with at least 6 years of leadership experience BS degree in Computer Science or equivalent Experience leading software development lifecycle including concept, design, prototyping, integration, testing, and production release Experience working in Telecom Inventory and Provisioning business domain including FTTP Excellent verbal, written and interpersonal communication skills with the ability to prioritize the key business programs by collaborating with business partners Experience implementing telecom products and services such as Voice/VOIP, Broadband services Experience implementing BPM/Workflow/Orchestration tools Experience leveraging event driven patterns to design asynchronous distributed platforms using micro-services architecture Deep technical background building scalable solutions to support complex business processes Passionate about architecture, robust design practices, efficient engineering execution and delivering operational excellence BONUS POINTS FOR: Knowledge of Billing systems in telecom domain Integration experience with Salesforce modules and Billing applications such as CABS (Carrier Access Billing System) is a big plus Experience with integration of applications and data during Telecom divestiture Additional Information

WHY JOIN US? We aspire to contemporary ways of working. We are committed to being a leader in defininga new way to workbecause we recognize the changing mindset of today's workforce. We meet youwhere you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Becauseour purpose is to reimagine how people work, learn, play and connect! We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health. We are committed to building a team as diverse as the customers we serve. Diversity, equity and inclusion

are at the center of our grounding belief inBeing Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Diversity, equity and inclusion

are at the center of our grounding belief inBeing Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer/Veterans/Disabled For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice