Student Assistant-IT Services

About Us Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world. Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey. Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect. These values form and guide the daily work of our institution. CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core. Job Summary The IT Services Student Assistant position reports directly to the Manager, IT Client Support Services. This position will offer technical support for faculty and staff in the use of technology, including hardware and software. Support will include, but is not limited to, actively training during the resolution of difficult or complex procedural and technical problems associated with the use of computer systems, provide one-on-one sessions ensuring stability, accessibility, and proper configuration of assigned technical systems and components, and creatively analyzing issues and implementing solutions according to proper guidelines and procedures. This position is an innovator that brings ideas to Columbus State University to provide a creative, deeply personal and relevant college experience. Responsibilities Analyze user requirements, procedures, and problems and develop technical solutions. Provide support on various software packages, hardware and peripheral devices. Install, upgrade, configure and perform maintenance to software, hardware, and peripheral equipment following design specifications. Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for end-users. Inspect, configure, and prepare equipment for delivery to end-users. Perform inventories and requisition equipment or supplies. Maintain complete records of daily activities, problems, and remedial action taken in a ticketing database. Provide timely response and resolution or escalation to serviceable trouble tickets. Other duties as assigned. Required Qualifications Must be a c1mently enrolled student at Columbus State University, preferably majoring in Computer Science. Excellent working knowledge of technology. Highly organized with the ability to multitask. Self-starter with the ability to handle multiple tasks and deadlines. High level of problem solving ability as well as the ability to work closely with faculty and staff. Excellent customer service and professional domineer. Strong oral and written communication skills. Scheduling and time maintenance skills are essential. Proposed Salary The salary is commensurate with education and experience. This position can work up to 19 hours per week. Required Documents to Attach Resume Cover Letter Contact Information If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to hrcolumbusstate.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties: A credit check completed for Positions of Trust and or approved departmental Purchase Card usage; Pre-employment drug testing for positions with high-risk responsibilities. Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter. Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom. Equal Employment Opportunity It is the policy of Columbus State University to recruit, hire, train, promote, and educate persons without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.