Student Assistant -UITS Help Desk RiverPark

About Us Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world. Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey. Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today Job Summary The CSU Help Desk is responsible for providing courteous, prompt, and accurate technical assistance to CSU students, faculty, staff in person, telephone, online requests (eQuest), and email. Help Desk student assistant responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of technology, hardware, application software and/or infrastructure components. The ideal student for this position will be friendly, helpful, and willing to learn with excellent verbal and written communication skills. Responsibilities Provide excellent customer service to faculty, staff, and students; assist student within the lab using lab equipment, to include, computers, scanners, print release stations, and printers; assist students in the usage of general lab software; enforce all UITS computer lab rules; troubleshoot technical issues with mobile devices and computers; provide users with ongoing technical support by developing documentation; perform inventories and requisitioning equipment or supplies; maintaining complete records of daily activities, problems, and remedial action taken in a ticketing database and other duties assigned. Required Qualifications The applicant must have excellent customer service skills, strong oral and written communication skills; the position requires a high level of problem-solving ability; the applicant must have the ability to work closely with students and team members; the applicant must be knowledgeable in the current technologies for supporting computer hardware and network issues and the applicant should be able to resolve common computer, software, and network issues and GPA greater than 2.5. Preferred Qualifications Personal computer repair and networking skills preferred. Proposed Salary The salary is commensurate with education and experience. This position will work up to 25 hours per week. Required Documents to Attach Resume Cover Letter Contact Information If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to hrcolumbusstate.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Institutional Values Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community. Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions. Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience. Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship. Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices. Servant Leadership: Leading through ethical empowerment and service. Conditions of Employment All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties: A credit check completed for Positions of Trust and or approved departmental Purchase Card usage; Pre-employment drug testing for positions with high-risk responsibilities; Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom. To be considered for a Student Assistant position, the applicant must be a current Columbus State University student, taking at least six (6) credit hour courses per semester. "INDEED2019job" "INDEED2019job" Equal Employment Opportunity Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. Special Applicant Instructions Visit Columbus State University's online Careers portal to drive your career with us The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.