Clerical Associate - L III (Provisional)

Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations. At NYC Health Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts ROTATING Job Description PURPOSE OF POSITION: Under the direct supervision of the Practice Administrator, the Clerical Associate III is required to register patients, schedule appointments, answer phones and perform other tasks related to this position. AREAS OF RESPONSIBILITIES: DENTISTRY SUMMARY OF DUTIES AND RESPONSIBILITIES: Clerical Associate as directed will report to the manager and/or administrator of the service and the responsibilities will be as follows: 1. Registration of all patients presenting for services through EPIC. 2. Meet and greet patients, visitors and family members in respectful/professional manner 3. Maintain patient confidentiality. 4. Answer phones and address telephone inquiries regarding the level of services offered in the practice. 5. Schedule appointments through our electronic medical record. 6. Maintain professional decorum and courtesy toward patients and colleagues. 7. Open and close visits utilizing Epic. 8. Generate new patient's charts in Epic. 9. Verify/update registration for all patients presenting for services. Minimum Qualifications 1. A high school diploma or its educational equivalent; and 2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities. Department Preferences LANGUAGE COMPETENCIES: SPANISH NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20 hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs