System Engineer -Japanese Bilingual

About the job System Engineer - Japanese Bilingual

Job Description:

1. PC, Server and Azure support for the customers
2. Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops), printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
3. Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
4. Manage related to servers & Network document
5. Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
6. Escalation of problems when unable to resolve
7. Other duties as assigned by Supervisor
8. Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
9. Ensures successful completion of all daily tasks (externally and self-assigned)
10. Know and experience for Azure service and VM
11. Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.
12. Report to supervisor

Skills Required:

1. 2+ years of TCP/IP network work experience or equivalent knowledge (Required)
2. Helpdesk support experience (Preferred)
3. Communication skills with customers, vendor/carrier and company staff.
4. Microsoft office products (Visio, Word, etc.) skills.