Bilingual Japanese English Engineer, Global IT Infrastructure

We are seeking a Global IT Infrastructure Engineer to join a fast-growing team that is focused on shaping the future by augmenting the workforce through automation. You will work closely with business leaders and IT professionals based out of our global headquarters in Tokyo, Japan, as well as our regional offices in APAC, EMEA, and the US.

You will support new/emerging robot businesses in the global market, the opening of new regional offices, and the delivery of new technology tools to our global users. The Global IT Infrastructure team supports our global headquarters and regional offices in APAC, EMEA, and the US. We support global communication tools and other core global IT infrastructure (e.g. PCs, mobile devices, chat tools, video conferencing solutions, active directory, MDM, GSuite, asset management, device/PC setup, and IT support/operations).

You will have the opportunity to communicate with global users, build scalable technical support processes, select/assess tools, and plan/execute technology deployments.

Responsibilities include:

1. Global IT business partner: Identify opportunities to leverage tools for improved productivity, assess and select tools, plan and execute deployments.
2. IT infrastructure admin: Introduce and maintain our global infrastructures, such as AD, MDM, and VPN. Setup and configure G Suite, O365, JIRA, global ticketing systems.
3. Technical support engineer: Provide/create documentation for users, handle IT support inquiries, solve problems on tools and infrastructure services.
4. Technical support leader: Plan and build technical support processes, documents, monitor KPIs, improve performances.
5. Project manager: Plan and execute IT infrastructure related projects (AD/SSO migration, global technology tool roll-outs, etc.) by leveraging external vendors and internal resources.

Requirements:

1. Loves robots, believes in the power of IT, and has a business mindset.
2. Bachelor’s degree.
3. Business level English and Japanese.
4. Experience with setting up office devices (network printers, conference systems, etc.) and administration.
5. Experience installing and introducing PCs (Windows and Mac), PC applications (e.g. Office365, G Suite, Anti Virus, Slack, Zoom).
6. Experience of inquiry support and repair response for office devices.
7. Basic knowledge of networks.
8. Strong verbal and written interpersonal communication skills with the ability to develop and strengthen relationships at all levels of the international organization.
9. Optimistic, positive, comfortable with ambiguity and uncertainty, and able to make sound business/IT decisions in a startup environment and culture.
10. A relentless commitment to business goals and delivering results by influencing others, all while delivering world-class IT services and solutions.
11. Agile learner and team player, possesses a sense of service.

Preferred Qualifications:

1. Ability to effectively lead and manage teams, providing guidance, mentorship, and motivation.
2. Knowledge of risk management.
3. Experience in cross-border projects and global team environments.
4. Demonstrated ability to create a long-term vision for a best-in-class IT strategy and able to drive stakeholder alignment for your vision.
5. Manage prioritization and trade-offs across customer experience, performance, and operational support load.
6. ITIL experience/certification.
7. Experience in a multinational company or multi-cultural environment.