Graduate Assistant (Tech Support), 0000GA11

Description Title: Graduate Assistant (Tech Support) Position Number: 0000GA11 Hiring Unit: College of Education, Technology & Distance Programs Location: Manoa Date Posted: January 10, 2024 Closing Date: Continuous - Review of applications begins January 19, 2024 Monthly Type: 11 Month Full Time/Part Time: Part Time - Full Time Equivalency: 50% Temporary/Permanent: Temporary Other Conditions: Revolving funds. Appointment to begin February 2024. Renewal contingent upon satisfactory performance, availability of funds, and department needs. Duties and Responsibilities Under supervision of College of Education's Technical Support Manager, provide technical support via web, phone, and in-person to COE faculty and staff including, but not limited to, resolution of hardware and software issues, maintenance of classroom AV equipment, deployment of new systems, maintenance of COE equipment loan pool, and maintaining inventory system to account for all IT equipment. Respond to faculty and staff inquiries on software issues and instructional technology. Troubleshoot faculty, staff and lab computers - to include but not limited to system recovery, data recovery, hardware repair and malware removal. Deploy new Windows and Mac systems, including imaging, printer and VPN configurations, full disk encryption, and software installations. Maintain knowledge of current and emerging desktop operating systems including Linux, Windows, and macOS. Perform weekly audits of IT equipment to include but not limited to: verification of encryption keys, system backups, software updates, and tracking of inbound/outbound IT equipment. Maintain COE computer labs including software updates, hardware replacement, and repairs Maintain classroom AV equipment. Provide excellent customer service, establishing positive relationships with faculty and staff throughout the college. Other Duties As Assigned Minimum Qualifications Full-time graduate student in good standing (3.0 GPA) in Learning Design and Technology, Information and Computer Sciences or related degree program. Experience with software and hardware troubleshooting (macOS and Windows). Experience using Zoom for desktop sharing and user support. Clear understanding of customer service requirements. Demonstrated record of reliability in previous roles. Ability to provide one-on-one assistance to university faculty. Competence in both Windows and Macintosh applications and platforms; ability to work independently and within a team. Strong written and organizational skills. Desirable Qualifications Advanced experience in software/hardware troubleshooting; faculty support. Experience with classroom AV troubleshooting and support. Experience with online research. Interest in educational technology integration. To apply: submit a cover letter indicating how you meet the minimum and desirable qualifications, resume, names and contact information (including email address) of 3 professional references, and official transcripts (copies acceptable; however, official transcripts are required upon hiring). Inquiries: Malia Mallchok; 808-956-3635; mallchokhawaii.edu EEO/AA, Clery Act, ADA The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/ Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/ Agency University of Hawaii Website http://workatuh.hawaii.edu