JobRialto
Desktop Support Specialist
JobRialto, St Louis, Missouri, United States,
Job Summary
We are seeking a highly skilled Desktop Support Specialist to join our IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. They will respond to queries, isolate problems, and determine and implement solutions to ensure smooth end-user operations.
Key Responsibilities
•Provide day-to-day support for end users' hardware, software, and networking issues.
•Diagnose and resolve desktop and laptop hardware and software issues, including operating systems, network connectivity, printers, and peripherals.
•Install, configure, and troubleshoot desktop software applications (Windows, Mac, Office 365, etc.).
•Perform regular system updates, software patches, and configuration changes to ensure system stability and security.
•Maintain an inventory of hardware and software assets, ensuring that systems and software are licensed and up-to-date.
•Use IT Service Management tools (like ServiceNow or Remedy) to log, track, and resolve incidents and service requests within defined SLAs.
•Provide basic end-user training on hardware and software, including new systems or upgrades.
•Maintain accurate documentation related to technical issues, fixes, configurations, and user manuals.
•Work closely with network administrators, security teams, and other IT departments to resolve issues and improve processes.
•Provide support to remote users using remote desktop tools and ensure smooth connectivity for offsite staff.
•Assist in ensuring data backup solutions are working effectively and help recover lost or corrupted data when necessary.
Required Qualifications
•Proven experience in desktop support or a similar technical support role.
•Strong knowledge of operating systems (Windows, MacOS) and common software applications (Office 365, antivirus tools, etc.).
•Proficiency in troubleshooting hardware, software, and network-related issues.
•Familiarity with IT Service Management tools like ServiceNow or Remedy.
•Excellent communication and interpersonal skills for interacting with end users.
•Ability to work independently and manage multiple tasks effectively.
Preferred Qualifications
•Experience with remote support tools and managing IT assets.
•Familiarity with data backup and recovery solutions.
Certifications
•CompTIA A+
•ITIL or similar credentials
Education:
Bachelors Degree
We are seeking a highly skilled Desktop Support Specialist to join our IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. They will respond to queries, isolate problems, and determine and implement solutions to ensure smooth end-user operations.
Key Responsibilities
•Provide day-to-day support for end users' hardware, software, and networking issues.
•Diagnose and resolve desktop and laptop hardware and software issues, including operating systems, network connectivity, printers, and peripherals.
•Install, configure, and troubleshoot desktop software applications (Windows, Mac, Office 365, etc.).
•Perform regular system updates, software patches, and configuration changes to ensure system stability and security.
•Maintain an inventory of hardware and software assets, ensuring that systems and software are licensed and up-to-date.
•Use IT Service Management tools (like ServiceNow or Remedy) to log, track, and resolve incidents and service requests within defined SLAs.
•Provide basic end-user training on hardware and software, including new systems or upgrades.
•Maintain accurate documentation related to technical issues, fixes, configurations, and user manuals.
•Work closely with network administrators, security teams, and other IT departments to resolve issues and improve processes.
•Provide support to remote users using remote desktop tools and ensure smooth connectivity for offsite staff.
•Assist in ensuring data backup solutions are working effectively and help recover lost or corrupted data when necessary.
Required Qualifications
•Proven experience in desktop support or a similar technical support role.
•Strong knowledge of operating systems (Windows, MacOS) and common software applications (Office 365, antivirus tools, etc.).
•Proficiency in troubleshooting hardware, software, and network-related issues.
•Familiarity with IT Service Management tools like ServiceNow or Remedy.
•Excellent communication and interpersonal skills for interacting with end users.
•Ability to work independently and manage multiple tasks effectively.
Preferred Qualifications
•Experience with remote support tools and managing IT assets.
•Familiarity with data backup and recovery solutions.
Certifications
•CompTIA A+
•ITIL or similar credentials
Education:
Bachelors Degree