Desktop Support Specialist

Job Title: Helpdesk / Desktop Support Location: Phoenix, AZ Visa type: USC GC & GC EAD Experience : 9+ Note: Candidate should be local to Arizona location. JD for Helpdesk requirement Analyzes end user needs and orders. Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Loads software such as operating systems, office, and operations software onto computers. Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues. Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Instructs users in use of equipment, software, and related material. Enters commands and observes system functions to verify correct system operation. Monitors and maintains anti-virus programs to ensure desktop computer systems integrity. Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications. Coordinates activities with network services or other information systems groups. Maintains software licensing records and hardware inventory to ensure effective operations and compliance. Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications. Coordinates activities with network services or other information systems groups. Maintains software licensing records and hardware inventory to ensure effective operations and compliance. Escalates major system problems to computer operations, engineering, or application support. Performs basic telephone maintenance. Performs other duties as assigned.