Edupoint Educational Systems
Help Desk Technician
Edupoint Educational Systems, Arizona City, Arizona, United States, 85123
Job Purpose:
The Information Technology Help Desk Technician is responsible for the internal technology resources of Edupoint in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and datacenter facilities, phone systems, helpdesk system, as well as the staff who are hired to maintain them.
Job Summary:
Provide prompt responses to problems and questions from employees. Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.
Job Duties:
§ Handle Tier 1 help desk issues and escalations through tickets or phone
§ Follow up on outstanding requests to ensure timely resolution
§ Create accounts and configure hardware as part of our on-boarding process
§ Troubleshoot and build desktop and laptop computers for internal staff
§ Support audio and video equipment in conference rooms
§ Monitor internal assets to ensure accurate inventory records
§ Other duties as assigned
Job Requirements-Knowledge/Skills/Abilities:
*Knowledge:
§ Microsoft Desktop OS
§ Microsoft Office
§ PC Hardware and Peripherals
§ Client PC connectivity
§ Strong customer service and troubleshooting skills
§ Ability to communicate technical information to a wide range of end-users
§ Phone Systems
§ Server / PC Imaging
*Skills:
§ Windows 11/10/8.1/7
§ Microsoft Office 2013-2019
§ Hardware Imaging
§ Customer Support
§ Remote Support
*Abilities:
§ Excellent communication skills
§ Multi-task
§ Lift 30lbs
§ Ability to think strategically required
EDUCATION AND/OR EXPERIENCE:
§ Associates Degree in Computer Science or 1 year of experience; or equivalent combination of experience and education
CERTIFICATES, LICENSES, REGISTRATIONS:
§ CompTIA A+
§ CompTIA Network+ is a plus
The Information Technology Help Desk Technician is responsible for the internal technology resources of Edupoint in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and datacenter facilities, phone systems, helpdesk system, as well as the staff who are hired to maintain them.
Job Summary:
Provide prompt responses to problems and questions from employees. Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.
Job Duties:
§ Handle Tier 1 help desk issues and escalations through tickets or phone
§ Follow up on outstanding requests to ensure timely resolution
§ Create accounts and configure hardware as part of our on-boarding process
§ Troubleshoot and build desktop and laptop computers for internal staff
§ Support audio and video equipment in conference rooms
§ Monitor internal assets to ensure accurate inventory records
§ Other duties as assigned
Job Requirements-Knowledge/Skills/Abilities:
*Knowledge:
§ Microsoft Desktop OS
§ Microsoft Office
§ PC Hardware and Peripherals
§ Client PC connectivity
§ Strong customer service and troubleshooting skills
§ Ability to communicate technical information to a wide range of end-users
§ Phone Systems
§ Server / PC Imaging
*Skills:
§ Windows 11/10/8.1/7
§ Microsoft Office 2013-2019
§ Hardware Imaging
§ Customer Support
§ Remote Support
*Abilities:
§ Excellent communication skills
§ Multi-task
§ Lift 30lbs
§ Ability to think strategically required
EDUCATION AND/OR EXPERIENCE:
§ Associates Degree in Computer Science or 1 year of experience; or equivalent combination of experience and education
CERTIFICATES, LICENSES, REGISTRATIONS:
§ CompTIA A+
§ CompTIA Network+ is a plus