BOLT ON TECHNOLOGY
IT Specialist
BOLT ON TECHNOLOGY, Tampa, Florida, us, 33646
Job Overview:
We are seeking a skilled and dedicated IT Specialist to join our dynamic team. The ideal candidate will have a strong technical background and a customer-focused mindset, providing comprehensive support to end-users and ensuring seamless operation of technology systems. You will play a crucial role in ensuring the smooth operation of our IT infrastructure, providing support to end-users, and implementing effective solutions to meet the organization's needs.
Key Responsibilities:
End-User Support: Provide timely and effective technical assistance to end-users of Windows and Mac computers, resolving issues related to hardware, software, and peripherals. Remote Support: Support remote employees by troubleshooting connectivity issues, managing remote desktop tools, and ensuring secure access to company systems. Device Management: Configure, deploy, and maintain computing hardware and software; both Windows and macOS environments. User Training: Educate and assist users with technology-related questions and best practices. Security Management: Implement and maintain security protocols to protect organizational data and systems. Documentation: Maintain accurate records of IT procedures, system configurations, and user issues. Project Management: Assist in IT-related projects, ensuring timely and effective execution of tasks. On-Site Support: Address technical needs at the Tampa headquarters, including managing office IT equipment like printers, Wi-Fi, and AV systems for meetings. Qualifications:
Proven experience in IT support roles with a focus on end-user assistance. Strong knowledge of Windows and macOS operating systems. Familiarity with remote monitoring and management (RMM) solutions and remote support tools. Proficiency in troubleshooting common hardware and software issues. Experience with cloud-based platforms like Google Workspace, Azure, & AWS Excellent problem-solving skills and a customer-service orientation. Strong communication and interpersonal skills. IT certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar are a plus. Working Conditions:
This position requires working from the Tampa headquarters office with occasional flexibility for remote work. Some evening or weekend work may be required to address critical issues. Ability to lift and move IT equipment as needed. Compensation & Benefits:
Competitive Salary Health, Dental, and Vision Insurance Life Insurance Short and Long-Term Disability Insurance Company Matching Retirement Plan Unlimited Paid Time Off Company Holidays Collaborative and supportive work environment.
We are seeking a skilled and dedicated IT Specialist to join our dynamic team. The ideal candidate will have a strong technical background and a customer-focused mindset, providing comprehensive support to end-users and ensuring seamless operation of technology systems. You will play a crucial role in ensuring the smooth operation of our IT infrastructure, providing support to end-users, and implementing effective solutions to meet the organization's needs.
Key Responsibilities:
End-User Support: Provide timely and effective technical assistance to end-users of Windows and Mac computers, resolving issues related to hardware, software, and peripherals. Remote Support: Support remote employees by troubleshooting connectivity issues, managing remote desktop tools, and ensuring secure access to company systems. Device Management: Configure, deploy, and maintain computing hardware and software; both Windows and macOS environments. User Training: Educate and assist users with technology-related questions and best practices. Security Management: Implement and maintain security protocols to protect organizational data and systems. Documentation: Maintain accurate records of IT procedures, system configurations, and user issues. Project Management: Assist in IT-related projects, ensuring timely and effective execution of tasks. On-Site Support: Address technical needs at the Tampa headquarters, including managing office IT equipment like printers, Wi-Fi, and AV systems for meetings. Qualifications:
Proven experience in IT support roles with a focus on end-user assistance. Strong knowledge of Windows and macOS operating systems. Familiarity with remote monitoring and management (RMM) solutions and remote support tools. Proficiency in troubleshooting common hardware and software issues. Experience with cloud-based platforms like Google Workspace, Azure, & AWS Excellent problem-solving skills and a customer-service orientation. Strong communication and interpersonal skills. IT certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar are a plus. Working Conditions:
This position requires working from the Tampa headquarters office with occasional flexibility for remote work. Some evening or weekend work may be required to address critical issues. Ability to lift and move IT equipment as needed. Compensation & Benefits:
Competitive Salary Health, Dental, and Vision Insurance Life Insurance Short and Long-Term Disability Insurance Company Matching Retirement Plan Unlimited Paid Time Off Company Holidays Collaborative and supportive work environment.