Avaya IP Technicion

Job Requirements: · Minimum 5 years of practical experience with Avaya UC solutions · Outstanding communication abilities encompassing both verbal and written forms · Aptitude for comfortable engagement with customers and colleagues to effectively fulfill job requirements · Capability to operate effectively under pressure, juggle diverse assignments, prioritize tasks, and assume full accountability for decisions · Required certification: Avaya CM · Essential Avaya CM Experience · Experience with Aura Applications is a necessity · Possession of ACIS (Avaya Certified Implementation Specialist) certification · Additional credentials of AIPS (Avaya Implementation Professional Specialist), ASPS (Avaya Support Professional Specialist), ACSS . (Avaya Certified Support Specialist), and ACSE (Avaya Certified Solution Expert) are advantageous · Understanding of VoIP protocols, QoS standards and policies · Working knowledge of Modular Messaging 5 · Required 5 years of experience · Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4 years of experience · Strong working exp. with AES, AAR/ARS Required 4 years of experience · Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Center Required 4 years of experience · Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints Required 4 years of experience · Proven experience with Avaya CMS and IQ reporting Required 4 years of experience