Sidney Federal Credit Union
Vice President of Lending Support-Onsite Sidney NY
Sidney Federal Credit Union, Binghamton, New York, United States,
Here at SFCU we define our culture as one of
GROWTH .
Growing
our
member ,
growing
our
employee , and
growing
our
organization . This is a great opportunity to join our innovative and growing SFCU team. In this role, you are responsible for the underwriting and Member Solutions team (AKA Collections). This provides a holistic understanding of the entire loan lifecycle, which can lead to better decision-making, implementing, and managing strategies to mitigate financial losses associated with delinquent loans and accounts within the credit union. Oversight of both areas provides a more collaborative approach to analyzing data from underwriting and collections to identify trends and patterns. These insights can develop strategic decisions, such as adjusting underwriting criteria based on collection performance and tailoring collections strategies for overall improved risk management. The VP of Lending Support will work closely with other departments to enhance the overall lending experience and drive operational excellence. Reporting: Onsite, SFCU Headquarters Sidney NY Compensation: $113,617-$151,489 Essential Functions & Responsibilities: Develop and implement a comprehensive holistic strategy that incorporates the objectives of both loan underwriting and Member Solutions teams that aligns with the credit union's overall risk management and financial goals. Foster a positive and productive work environment that encourages teamwork, professional development, accountability, exceptional member service, and continuous improvement. Conduct regular performance evaluations, provide coaching and mentorship, and facilitate ongoing training for team members. Provide operational direction on all aspects of the loan life cycle starting with sound and effective underwriting practices, loss mitigation processes including collections, loan modification, and foreclosure prevention initiatives. Monitor and analyze performance metrics as it relates to underwriting and loan decisioning to identify trends and risks early in the loan process for more informed and tailored strategies for collections and loss mitigation. Collaborate with managers from both functions to develop and implement effective metrics and service level agreements that directly correlate to the credit union scorecard. Continually review and enhance consistency in policies and procedures across both functional areas to reduce and streamline operations for increased efficiency and accuracy. Ensure compliance with all federal, state, internal regulations, policies, and procedures related to loan underwriting, loss mitigation, and collections practices and ensure updates to policy and procedures are completed when necessary. Collaborate with Risk Operations on any exam, internal or external audit, and compliance reviews of underwriting, collections, and loss mitigation processes to identify and mitigate risks. Develop and promote member outreach programs to educate members about available loss mitigation options and resources. Address escalated member inquiries and concerns ensuring resolution and satisfaction. Promote collaboration with all other verticals within the organization such as marketing, IT, and finance to support lending initiatives and with risk management and compliance to align with loss mitigation efforts for consistent operational strategies. Work closely with external partners, such as credit reporting agencies and collection agencies, to optimize loss mitigation processes. Serve as a key point of contact for internal and external stakeholders regarding lending support and loss mitigation operations. Prepare and present reports on operation performance, including key metrics, trends, and recommendations for improvement to senior management and the board of directors. Utilize data analytics to inform decision-making and refine loss mitigation strategies. Perform other duties as assigned. Knowledge and Skills: Experience:
Five to eight years of experience in loss mitigation, collections, or risk management, lending operations or support with at least 5 years in a leadership role within a credit union or financial institution is preferred. Education:
Bachelor's degree in finance, business administration, or a related field; a master's degree or relevant professional certification (e.g., Certified Risk Manager, Certified Credit Union Executive, CUNA, MBA) is preferred. Interpersonal Skills:
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Strong knowledge of lending regulations, compliance requirements, and loan products. Excellent leadership, communication, and interpersonal skills. Proven ability to analyze processes, identify inefficiencies, and implement effective solutions. Proficiency in risk management and loan origination and servicing software; experience with automated systems and technologies in lending and loss mitigation space is a plus. Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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GROWTH .
Growing
our
member ,
growing
our
employee , and
growing
our
organization . This is a great opportunity to join our innovative and growing SFCU team. In this role, you are responsible for the underwriting and Member Solutions team (AKA Collections). This provides a holistic understanding of the entire loan lifecycle, which can lead to better decision-making, implementing, and managing strategies to mitigate financial losses associated with delinquent loans and accounts within the credit union. Oversight of both areas provides a more collaborative approach to analyzing data from underwriting and collections to identify trends and patterns. These insights can develop strategic decisions, such as adjusting underwriting criteria based on collection performance and tailoring collections strategies for overall improved risk management. The VP of Lending Support will work closely with other departments to enhance the overall lending experience and drive operational excellence. Reporting: Onsite, SFCU Headquarters Sidney NY Compensation: $113,617-$151,489 Essential Functions & Responsibilities: Develop and implement a comprehensive holistic strategy that incorporates the objectives of both loan underwriting and Member Solutions teams that aligns with the credit union's overall risk management and financial goals. Foster a positive and productive work environment that encourages teamwork, professional development, accountability, exceptional member service, and continuous improvement. Conduct regular performance evaluations, provide coaching and mentorship, and facilitate ongoing training for team members. Provide operational direction on all aspects of the loan life cycle starting with sound and effective underwriting practices, loss mitigation processes including collections, loan modification, and foreclosure prevention initiatives. Monitor and analyze performance metrics as it relates to underwriting and loan decisioning to identify trends and risks early in the loan process for more informed and tailored strategies for collections and loss mitigation. Collaborate with managers from both functions to develop and implement effective metrics and service level agreements that directly correlate to the credit union scorecard. Continually review and enhance consistency in policies and procedures across both functional areas to reduce and streamline operations for increased efficiency and accuracy. Ensure compliance with all federal, state, internal regulations, policies, and procedures related to loan underwriting, loss mitigation, and collections practices and ensure updates to policy and procedures are completed when necessary. Collaborate with Risk Operations on any exam, internal or external audit, and compliance reviews of underwriting, collections, and loss mitigation processes to identify and mitigate risks. Develop and promote member outreach programs to educate members about available loss mitigation options and resources. Address escalated member inquiries and concerns ensuring resolution and satisfaction. Promote collaboration with all other verticals within the organization such as marketing, IT, and finance to support lending initiatives and with risk management and compliance to align with loss mitigation efforts for consistent operational strategies. Work closely with external partners, such as credit reporting agencies and collection agencies, to optimize loss mitigation processes. Serve as a key point of contact for internal and external stakeholders regarding lending support and loss mitigation operations. Prepare and present reports on operation performance, including key metrics, trends, and recommendations for improvement to senior management and the board of directors. Utilize data analytics to inform decision-making and refine loss mitigation strategies. Perform other duties as assigned. Knowledge and Skills: Experience:
Five to eight years of experience in loss mitigation, collections, or risk management, lending operations or support with at least 5 years in a leadership role within a credit union or financial institution is preferred. Education:
Bachelor's degree in finance, business administration, or a related field; a master's degree or relevant professional certification (e.g., Certified Risk Manager, Certified Credit Union Executive, CUNA, MBA) is preferred. Interpersonal Skills:
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Strong knowledge of lending regulations, compliance requirements, and loan products. Excellent leadership, communication, and interpersonal skills. Proven ability to analyze processes, identify inefficiencies, and implement effective solutions. Proficiency in risk management and loan origination and servicing software; experience with automated systems and technologies in lending and loss mitigation space is a plus. Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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