Patrique Mercier Recruitment TR
Italian Speaking Technical Advisor - Athens (Remote in Greece)
Patrique Mercier Recruitment TR, San Francisco, California, United States, 94199
Patrique Mercier Recruitment is seeking an
Italian Speaking Technical Advisor
to join our dynamic team in Athens, Greece, with the flexibility to work remotely within the country. In this role, you will be responsible for providing expert technical support to our Italian-speaking clients, ensuring they receive top-tier assistance and guidance on our products. This position allows you to leverage your technical skills while enjoying the convenience of working from home. If you have a passion for technology and customer service, we encourage you to apply! Responsibilities
Provide high-quality technical support to Italian-speaking customers through phone, email, and chat. Identify and resolve customer issues efficiently while maintaining a positive customer experience. Document all customer interactions and technical solutions in the CRM system. Educate customers on product functionalities and best practices to ensure optimal usage. Coordinate with other teams to escalate complex issues when necessary. Stay informed about product updates and industry trends to enhance customer support. Requirements
Fluency in Italian and English; knowledge of additional languages is advantageous. Prior experience in technical support or customer service is preferred. Strong analytical skills and a customer-oriented mindset. Excellent communication skills, both written and verbal, with the ability to simplify complex technical information. Proficient in using CRM systems and technical support tools. Ability to work independently and manage time effectively in a remote working environment. Benefits
Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package (flight, transfer, and hotel) Many Extras
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Italian Speaking Technical Advisor
to join our dynamic team in Athens, Greece, with the flexibility to work remotely within the country. In this role, you will be responsible for providing expert technical support to our Italian-speaking clients, ensuring they receive top-tier assistance and guidance on our products. This position allows you to leverage your technical skills while enjoying the convenience of working from home. If you have a passion for technology and customer service, we encourage you to apply! Responsibilities
Provide high-quality technical support to Italian-speaking customers through phone, email, and chat. Identify and resolve customer issues efficiently while maintaining a positive customer experience. Document all customer interactions and technical solutions in the CRM system. Educate customers on product functionalities and best practices to ensure optimal usage. Coordinate with other teams to escalate complex issues when necessary. Stay informed about product updates and industry trends to enhance customer support. Requirements
Fluency in Italian and English; knowledge of additional languages is advantageous. Prior experience in technical support or customer service is preferred. Strong analytical skills and a customer-oriented mindset. Excellent communication skills, both written and verbal, with the ability to simplify complex technical information. Proficient in using CRM systems and technical support tools. Ability to work independently and manage time effectively in a remote working environment. Benefits
Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package (flight, transfer, and hotel) Many Extras
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