Senior Vice President- Mortgage Lending

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you’d like to be, we’re eager to meet you!

Redwood Credit Union is looking for a Senior Vice President of Mortgage Lending who will be responsible for strategically planning, directing, and evaluating all real estate lending activities for Redwood Credit Union (“RCU”). This includes first and second lien residential mortgages, and construction. Emphasis is placed on providing excellent Member experiences, significantly growing the business, executing strategies to minimize losses, including integrating credit risk principles and data throughout the portfolio, and recruiting, developing, and retaining superior team members.

Essential Functions

Executive Leadership

1. Review and identify cost-effective utilization of all resources. Lead and direct the management of human capital to ensure the availability of skills and abilities needed to meet RCU’s Vision, Mission, Values, and Service doctrine.
2. Serve as a member of the Senior Leadership Team (“SLT”), Asset Liability Committee (“ALCO”), and Business Loan Committee, providing leadership and direction for RCU.
3. Communicate with senior management regarding all aspects of mortgage lending, procedures, policies, and strategies. Provide regular feedback to EVP/CLO.
4. Recognize problems, issues, and opportunities; evaluate and consider alternatives; develop, present, and recommend strategic and tactical opportunities; and make appropriate decisions.
5. Attend and actively participate in Board meetings, SLT meetings, Leadership meetings, strategic and operational planning sessions, etc.
6. Serve on and/or direct a number of committees to strive for consensus to ensure effective interface and communication of policies, programs, and goals among lending services, other departments, and branches.
7. Manage the overall development of mortgage lending through business-development programs, motivate staff to sell and market RCU, and take an active role in business development.
8. On behalf of RCU, “own” the relationships with key assigned partners and vendors such as Fannie Mae, LOS vendors, and CU Realty. Provide leadership and participation in industry trade groups, advisory boards, etc.
9. Participate in and represent RCU at internal and external events, conferences, and community functions.

Program Management

1. Recruit, select, train, motivate, discipline, coach, mentor, recognize and evaluate reporting staff.
2. Lead and direct RCU’s mortgage lending activities: origination, processing, underwriting, closing, servicing, and collections.
3. Lead, direct and build RCU’s external real estate lending sales channel.
4. Develop and implement mortgage loan pricing (via ALCO) and portfolio management strategies that will meet or exceed return on asset targets while providing solid growth in loans.
5. Evaluate mortgage lending products, policies, procedures, practices, documents, and forms to assure efficiency, compliance, and Member service.
6. Identify potential for losses by monitoring loan portfolios and taking/recommending remedial action.
7. Provide exceptional service to all external and internal Members and clients.
8. Continually assess the competitiveness of all programs and practices against the relevant comparable companies, industries, and markets; balance the needs of RCU and the needs of Members.

Controlling

1. Review and approve or decline all loans with lending limits.
2. Delegate appropriate lending authorities to lending personnel, e.g., lending limits and annual review of Lending Policy with the Board.
3. Review monthly loan activity and reports to maintain high credit-quality standards and ensure problem loans are satisfactorily resolved.
4. After defining and assigning key tasks, establish measurement criteria for tracking results, assign priorities and resources, and perform regular follow-through. Ensure these processes and routine are documented and built for sustainability.
5. Establish and monitor reporting systems designed to keep the SLT and Board of Directors informed of all relevant activities and issues, including timely preparation of monthly status reports.
6. Evaluate all mortgage lending efforts to develop business to assure efficiency.
7. Monitor and review the department budgets.
8. Communicate and meet with internal and external auditors and QC staff when appropriate to ensure all feedback is documented and findings addressed in a timely manner.

Planning

1. As a member of SLT, formulate plans and policies affecting the overall performance of RCU.
2. Lead and develop the annual business and budgeting process for Mortgage to ensure appropriate integration with the long-term goals and objectives of the Redwood Group.
3. Collaborate with Marketing to develop mortgage lending-related promotional programs.

Other Functions

1. Perform other duties as assigned.
2. Volunteer time and capital in community non-profit groups.
3. Provide general training and support to non-lending RCU staff.
4. Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations.
5. Participate in community events, community volunteer boards and associations.

Minimum Qualifications- Knowledge, Skills and Abilities

• Ability to manage and develop multiple diverse sales and marketing units with the inherent conflicts from demands and priorities.
• Thorough knowledge of all aspects of financial institution lending methods, practices, and services.
• Knowledge of mortgage lending best practices.
• Current knowledge of all laws, rules and regulations pertaining to mortgage lending.
• Knowledge of credit and interest rate economics.
• Knowledge of asset, liabilities, and credit dynamics in a lending environment.
• Strong negotiation, persuasion, and public speaking skills.
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software and Intra/Internet access.
• Strong analytical skills.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to plan, implement, and evaluate the achievement of strategic and business plan goals, objectives, and work plans.
• Ability to lead, motivate, and supervise team members.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, team members, attorneys, vendors, partners, and other parties.
• Ability to travel 20% of time.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 15 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance, or a closely related field, with a minimum of fifteen years’ experience in mortgage and/or commercial lending in a financial institution, and at least four years of that experience at a senior management level.

Compensation

Base starting range: $242,902 to $320,063 annually, commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks-

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class employee engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer