Town of Marana, AZ
Technology Support Specialist I
Town of Marana, AZ, Marana, Arizona, United States, 85653
Salary:
See Position Description
Location :
Marana, AZ
Job Type:
Full Time
Job Number:
202400119
Department:
Information Technology
Opening Date:
12/11/2024
Closing Date:
Continuous
Town of Marana
Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.
Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation. Position Description
The Town of Marana is seeking a
Technology Support Specialist I
to work in the Information Technology Department. The Technology Support Specialist role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will respond to work order requests, troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
The Town offers a competitive benefits package:
Expected Hiring Range:
$22.30 - $27.32 Salary Range:
$22.30 - $32.34 placement within the expected hiring range is dependent on direct experience, internal equity and/or budget Examples of Duties
Provides PC support by updating and replacing software/hardware; configures new software; responds to issues; and orders replacement hardware. Provides telephone, infrastructure, and printer/copier support by setting up and configuring phones; troubleshoots and repairs network cabling and server application issues; and maintains printer/copier. Provides administrative support by creating and maintaining user accounts; maintains inventory of equipment; and researches new software and technologies. Coordinates and ensures effective communication with every team member; provides training and support as needed to staff and end users; and maintains knowledge of various computer, video and technical systems and equipment. Minimum Qualifications
Associate's degree in Information Technology, Computer Information Systems or related field. Over six months of experience in technology and/or computer related support. Must have a valid Arizona Driver License. Ability to pass the Town of Marana background check, a motor vehicle records check, and fingerprint clearance. On-call rotation required An equivalent combination of formal education and/or experience that demonstrates the ability to perform the essential functions of the position will be considered.
Preferred Qualifications :
CompTIA A+ Certification, CompTIA Network+ Certification, Windows 10 Certification
RECRUITMENT PROCESS If you meet the minimum requirements, submit a completed Town of Marana application which can be supplemented with a resume and cover letter. Incomplete applications will not be considered. Candidates are responsible for verifying receipt of materials. Applications must be submitted by applying online at All status updates will be sent via email through the applicant tracking system.
REVIEW PROCESS Job posting will remain open until a sufficient number of applicants have met the minimum requirements. Applications will be reviewed weekly with most qualified candidates being scheduled for interviews.
TOWN OF MARANA CONTACT INFORMATION 11555 West Civic Center Drive Marana, AZ 85653
ph (520) 382-1900 / fx (520) 382-3500
QUESTIONS Human Resources Staff Contact Nikki Hemphill / 520-382-1925 /
For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.
The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.
The Town of Marana offers a variety of benefits to meet your needs. Visit our benefits site for more information:
01
Please select the highest level of education that you have completed.
I have a high school diploma or general education equivalency I have some college past the high school level I have an associate's degree I have a bachelor's degree I have a master's degree None of the above options apply to me
02
Please select the item below that more closely describes your experience in technology and/or computer related support.
I have no related experience I have less than 1 year of direct experience I have more than 1 year, but less than 3 years of direct experience I have more than 3 years but less than 5 years of direct experience I have more than 5 years of direct experience
03
Do you have a valid Arizona Driver License? (If you answered no, it will be required at time of hire)
Yes No
04
Please list all current certifications you hold related to this position.
Required Question
See Position Description
Location :
Marana, AZ
Job Type:
Full Time
Job Number:
202400119
Department:
Information Technology
Opening Date:
12/11/2024
Closing Date:
Continuous
Town of Marana
Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.
Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation. Position Description
The Town of Marana is seeking a
Technology Support Specialist I
to work in the Information Technology Department. The Technology Support Specialist role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will respond to work order requests, troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
The Town offers a competitive benefits package:
Expected Hiring Range:
$22.30 - $27.32 Salary Range:
$22.30 - $32.34 placement within the expected hiring range is dependent on direct experience, internal equity and/or budget Examples of Duties
Provides PC support by updating and replacing software/hardware; configures new software; responds to issues; and orders replacement hardware. Provides telephone, infrastructure, and printer/copier support by setting up and configuring phones; troubleshoots and repairs network cabling and server application issues; and maintains printer/copier. Provides administrative support by creating and maintaining user accounts; maintains inventory of equipment; and researches new software and technologies. Coordinates and ensures effective communication with every team member; provides training and support as needed to staff and end users; and maintains knowledge of various computer, video and technical systems and equipment. Minimum Qualifications
Associate's degree in Information Technology, Computer Information Systems or related field. Over six months of experience in technology and/or computer related support. Must have a valid Arizona Driver License. Ability to pass the Town of Marana background check, a motor vehicle records check, and fingerprint clearance. On-call rotation required An equivalent combination of formal education and/or experience that demonstrates the ability to perform the essential functions of the position will be considered.
Preferred Qualifications :
CompTIA A+ Certification, CompTIA Network+ Certification, Windows 10 Certification
RECRUITMENT PROCESS If you meet the minimum requirements, submit a completed Town of Marana application which can be supplemented with a resume and cover letter. Incomplete applications will not be considered. Candidates are responsible for verifying receipt of materials. Applications must be submitted by applying online at All status updates will be sent via email through the applicant tracking system.
REVIEW PROCESS Job posting will remain open until a sufficient number of applicants have met the minimum requirements. Applications will be reviewed weekly with most qualified candidates being scheduled for interviews.
TOWN OF MARANA CONTACT INFORMATION 11555 West Civic Center Drive Marana, AZ 85653
ph (520) 382-1900 / fx (520) 382-3500
QUESTIONS Human Resources Staff Contact Nikki Hemphill / 520-382-1925 /
For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.
The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.
The Town of Marana offers a variety of benefits to meet your needs. Visit our benefits site for more information:
01
Please select the highest level of education that you have completed.
I have a high school diploma or general education equivalency I have some college past the high school level I have an associate's degree I have a bachelor's degree I have a master's degree None of the above options apply to me
02
Please select the item below that more closely describes your experience in technology and/or computer related support.
I have no related experience I have less than 1 year of direct experience I have more than 1 year, but less than 3 years of direct experience I have more than 3 years but less than 5 years of direct experience I have more than 5 years of direct experience
03
Do you have a valid Arizona Driver License? (If you answered no, it will be required at time of hire)
Yes No
04
Please list all current certifications you hold related to this position.
Required Question