Gibson Plumbing
IT Support Technician
Gibson Plumbing, San Antonio, Texas, United States, 78208
HELPDESK DESKTOP SUPPORT TECH (Hourly)
Gibson Plumbing Company, established in 1954, is the largest residential and multifamily plumbing company in San Antonio serving all of Texas' major markets and continues to grow!
Gibson Plumbing Company is currently seeking an on-site IT Support Technician in our San Antonio location.
DEFINITION: Under the direction of the Helpdesk Desktop Support Manager, the Helpdesk & Desktop Support Tech is responsible for:
Hands on management and execution of Tier 1 Support for all Gibson Plumbing end user devices to include PC's Laptops, Cell Phones, iPads, printers and bar code scanners as well as for all desktop and enterprise applications; Implementation, and configuration of end user devices, including OS and application patch management and OS Image management; The successful candidate will be a dynamic leader, excellent communicator, have demonstrable expertise in Helpdesk and Desktop Support, and above all be customer and team focused.
EXAMPLES OF DUTIES AND RESPONSIBILITIES:
Provide Tier 1 Helpdesk & Desktop support for ALL Gibson Plumbing PC's, Mobile Devices, Printers and Scanners connected to the network and remote. Support Helpdesk projects. Provides Device Inventory Life Cycle management to include:
OS Imaging Patch Management (PC OS & PC Applications) Device Health and Availability Device Upgrade, Replacement and Recycle support Inventory support Support Vendor Maintenance & Support
Coordinates and tracks customer / user service requests; Assists in maintaining accurate and complete system documentation, process and procedures and business records; Acts as a liaison between third-party vendors related to Helpdesk Desktop Support; Coordinates and manages outside vendors when required. OTHER JOB-RELATED DUTIES: Perform other related duties as required. Night, weekend, and off-campus travel assignments may be required.
MINIMUM QUALIFICATIONS: Knowledge of:
Microsoft Windows 10 OS, Apple iPAD and iPHONE IOS, Patch and OS management; System and application security requirements, User Accounts (Email, Windows, Company Apps) ; Principles and techniques of troubleshooting; Methods of testing computer equipment, networks, software and media; Ticketing, Patching, Imaging and Remote access tools. Skill in:
Strong oral and written communications, interpersonal relations, management and supervisory skills; Strong background in the management and support of end user devices and desktop applications used throughout an organization. Ability to:
Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors. Ability to thrive under pressure and manage multiple, concurrent and conflicting priorities and deadlines. Organize, prioritize, and track tasks, requests, and projects effectively; instruct, write, and listen effectively; Interpret and resolve complex problems; establish and meet schedules and timelines; Acquire and maintain current technological knowledge; author and assemble professional documentation; Maintain business records; establish, maintain, and foster positive productive and cooperative and harmonious working relationships; Work productively and efficiently with minimal oversight.
EDUCATION AND EXPERIENCE GUIDELINES Education: Associate or Bachelor's degree with major coursework in computer information systems and technologies OR related certificates such as Google IT Support Professional OR CompTIA A+ and Network+ OR Computer Science Degree
Experience: 2-3 years of progressive experience in Helpdesk & Desktop support and hardware and software implementation. Experience with managing a customer service-oriented department.
PHYSICAL CHARACTERISTICS: Essential duties require the following physical abilities and work environment: Safely lift and move computing and communications equipment and handle cabling media and tools up to 25 pounds; ability to work in a standard office environment; may be exposed to outdoors.
Gibson Plumbing is proud to offer competitive salaries and a comprehensive benefits package designed to meet the diverse needs of our employees.
Benefits include; medical/dental/vision plans, life insurance, 401(k) plan, paid holidays and paid time off.
Gibson Plumbing Company, established in 1954, is the largest residential and multifamily plumbing company in San Antonio serving all of Texas' major markets and continues to grow!
Gibson Plumbing Company is currently seeking an on-site IT Support Technician in our San Antonio location.
DEFINITION: Under the direction of the Helpdesk Desktop Support Manager, the Helpdesk & Desktop Support Tech is responsible for:
Hands on management and execution of Tier 1 Support for all Gibson Plumbing end user devices to include PC's Laptops, Cell Phones, iPads, printers and bar code scanners as well as for all desktop and enterprise applications; Implementation, and configuration of end user devices, including OS and application patch management and OS Image management; The successful candidate will be a dynamic leader, excellent communicator, have demonstrable expertise in Helpdesk and Desktop Support, and above all be customer and team focused.
EXAMPLES OF DUTIES AND RESPONSIBILITIES:
Provide Tier 1 Helpdesk & Desktop support for ALL Gibson Plumbing PC's, Mobile Devices, Printers and Scanners connected to the network and remote. Support Helpdesk projects. Provides Device Inventory Life Cycle management to include:
OS Imaging Patch Management (PC OS & PC Applications) Device Health and Availability Device Upgrade, Replacement and Recycle support Inventory support Support Vendor Maintenance & Support
Coordinates and tracks customer / user service requests; Assists in maintaining accurate and complete system documentation, process and procedures and business records; Acts as a liaison between third-party vendors related to Helpdesk Desktop Support; Coordinates and manages outside vendors when required. OTHER JOB-RELATED DUTIES: Perform other related duties as required. Night, weekend, and off-campus travel assignments may be required.
MINIMUM QUALIFICATIONS: Knowledge of:
Microsoft Windows 10 OS, Apple iPAD and iPHONE IOS, Patch and OS management; System and application security requirements, User Accounts (Email, Windows, Company Apps) ; Principles and techniques of troubleshooting; Methods of testing computer equipment, networks, software and media; Ticketing, Patching, Imaging and Remote access tools. Skill in:
Strong oral and written communications, interpersonal relations, management and supervisory skills; Strong background in the management and support of end user devices and desktop applications used throughout an organization. Ability to:
Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors. Ability to thrive under pressure and manage multiple, concurrent and conflicting priorities and deadlines. Organize, prioritize, and track tasks, requests, and projects effectively; instruct, write, and listen effectively; Interpret and resolve complex problems; establish and meet schedules and timelines; Acquire and maintain current technological knowledge; author and assemble professional documentation; Maintain business records; establish, maintain, and foster positive productive and cooperative and harmonious working relationships; Work productively and efficiently with minimal oversight.
EDUCATION AND EXPERIENCE GUIDELINES Education: Associate or Bachelor's degree with major coursework in computer information systems and technologies OR related certificates such as Google IT Support Professional OR CompTIA A+ and Network+ OR Computer Science Degree
Experience: 2-3 years of progressive experience in Helpdesk & Desktop support and hardware and software implementation. Experience with managing a customer service-oriented department.
PHYSICAL CHARACTERISTICS: Essential duties require the following physical abilities and work environment: Safely lift and move computing and communications equipment and handle cabling media and tools up to 25 pounds; ability to work in a standard office environment; may be exposed to outdoors.
Gibson Plumbing is proud to offer competitive salaries and a comprehensive benefits package designed to meet the diverse needs of our employees.
Benefits include; medical/dental/vision plans, life insurance, 401(k) plan, paid holidays and paid time off.