Robert Half is hiring: Receptionist in Rock Island

Receptionist Opportunity

Step into the role of "Director of First Impressions" with Robert Half!

We’re hiring a skilled and personable Receptionist for a highly respected insurance company known for its commitment to exceptional service and employee growth.

This isn’t just any Receptionist role – you’ll be a director of first impressions for the Customer Service Department, and you, alongside the team, ensure every interaction leaves a lasting positive impression.

This contract opportunity is the perfect entry point for career advancement. Most individuals in this role are promoted to the CSC Phone Rep or other positions as they showcase their value. If you’re someone looking to grow and thrive in a dynamic environment, we want you!

What You’ll Do:

Be the voice of the company:

• Handle 300-400 daily calls with professionalism, redirecting inquiries to the appropriate departments. Most calls last 30-60 seconds, making efficiency key.

Assist with priority processing tasks:

• Handle address changes, beneficiary updates, and more during call downtime.

Support customer service workflows:

• Process member requests using transaction software.
• Assist with financial transactions to build foundational knowledge for future responsibilities.

Administrative support:

• Data entry and file management.
• Research member files and proofread correspondence.
• Follow SOPs for sending paperwork and processing updates.

Why Join This Team?

• Career growth: This role is designed as a pipeline to develop your skills and promote from within.
• Company culture: Join a respected organization that values its employees and fosters professional development.
• Hands-on training: Gain exposure to essential customer service and administrative processes that set you up for long-term success.

If you’re ready to take your first step into a career with boundless opportunities, apply today to become a valued member of this dedicated team! Contact our team today at (563) 359-7535 to learn more - Erin, Christin and Paige are great points of contact for this opportunity! 

What Makes You a Great Fit:

• Articulate and outgoing personality with a knack for building connections.
• A desire to grow into the CSC Phone Representative role or similar career paths.
• Strong multitasking and organizational skills to manage a high volume of calls and administrative tasks seamlessly.
• A proactive attitude to deliver excellent service and contribute to the department’s success.