Receptionist Job at The Village Dallas in Dallas

As a receptionist at our facility, you will be the first point of contact for our clients and their beloved pets. You will play a crucial role in providing excellent customer service, scheduling appointments, managing inquiries, and ensuring the smooth operation of our front desk and retail area.

Responsibilities:

• Greet clients and their pets with a warm and friendly demeanor
• Answer phone calls and emails, and respond to inquiries in a timely and professional manner
• Schedule grooming appointments and daycare sessions using our booking system
• Maintain accurate records of client information, appointments, and payments
• Assist clients with retail purchases, providing product recommendations and answering questions about our products
• Keep the reception area and retail store clean, organized, and well-stocked
• Collaborate with groomers, daycare staff, and management to ensure efficient and effective communication and operations
• Handle any customer concerns or issues with empathy and professionalism, striving to exceed client expectations
• Assist with other administrative tasks and projects as needed

Requirements:

• Previous experience in a customer service or receptionist role, preferably in a pet-related industry
• Passion for working with animals and providing excellent care to pets and their owners
• Strong communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency with computer systems and software, including booking and point-of-sale systems
• Flexibility to work evenings, weekends, and holidays as needed

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The Village Dallas is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.