Customer Service Representative Job at Robert Half in Summerville

We are seeking a Customer Service Representative to become a part of our team located in Summerville, South Carolina. Your role in our customer service department will involve addressing customer inquiries, keeping customer records updated, and managing customer accounts.

Responsibilities:

• Address a variety of customer inquiries, ensuring they are resolved in a timely manner.

• Oversee customer accounts, monitoring them regularly and taking necessary action when required.

• Keep accurate and current customer records.

• Process customer credit applications with precision and efficiency.

• Respond to inbound calls promptly and with a detail-oriented approach, ensuring excellent customer service.

• Communicate with customers via email, providing clear and comprehensive responses.

• Use Microsoft Excel and Word to track, analyze, and report customer data.

• Handle both inbound and outbound calls, maintaining a detail-oriented and helpful demeanor.

• Oversee order entry, ensuring all customer orders are accurately recorded and processed.

• Schedule appointments as necessary, prioritizing effectively to ensure smooth operations.

• Demonstrable experience in answering inbound calls with efficiency and detail orientation.
• Proven track record in a call center customer service environment.
• Excellent customer service skills with the ability to empathize and prioritize customers' needs.
• Proficient in data entry, ensuring accuracy and attention to detail.
• Ability to handle email correspondence effectively, responding to customer queries in a timely manner.
• Experience with both inbound and outbound calls, maintaining a positive and detail-oriented demeanor.
• Proficiency in Microsoft Excel, with the ability to create spreadsheets and manage data effectively.
• Proficient in Microsoft Word, with the ability to create and edit documents as needed.
• Experience in order entry, ensuring all customer orders are accurately recorded and processed.
• Ability to schedule appointments efficiently, managing time and resources effectively.