Robert Half
Robert Half is hiring: Customer Service Representative in Little Rock
Robert Half, Little Rock, AR, US, 72202
Job Description
Job Description
We are in search of a Customer Service Representative to join our team in the Wholesale Distribution industry. The position is based in Little Rock, Arkansas. This role offers a short term contract employment opportunity where you will be primarily responsible for handling customer inquiries, processing applications, and maintaining customer records.
Responsibilities:
• Addressing and resolving customer inquiries in a timely manner.
• Efficiently processing customer credit applications.
• Ensuring the accuracy of customer credit records.
• Monitoring customer accounts and taking necessary action.
• Handling inbound calls professionally and effectively.
• Providing excellent customer service in all interactions.
• Performing data entry tasks with high accuracy.
• Corresponding with customers via email as needed.
• Managing inbound and outbound calls as required.
• Proficiently using Microsoft Excel and Word for various tasks.
• Scheduling appointments as per customer needs.
• Utilizing Spanish language skills to assist non-English speaking customers.• Proficiency in answering inbound calls, handling customer queries and directing them to the appropriate department if required.
• Previous experience in a call center customer service role is essential.
• Strong customer service skills with the ability to establish and maintain positive customer relationships.
• Accurate data entry skills to ensure correct information is inputted into the system.
• Ability to manage email correspondence effectively, responding to customer inquiries in a timely and detail oriented manner.
• Experience with both inbound and outbound calls, demonstrating excellent telephone etiquette.
• Proficiency in Microsoft Excel and Microsoft Word to maintain customer records and generate reports.
• Experience in order entry, ensuring customer orders are processed accurately and promptly.
• Ability to schedule appointments efficiently, coordinating with various departments and customers.
• Proficiency in Spanish language is a major plus, enabling effective communication with a broader range of customers.
Responsibilities:
• Addressing and resolving customer inquiries in a timely manner.
• Efficiently processing customer credit applications.
• Ensuring the accuracy of customer credit records.
• Monitoring customer accounts and taking necessary action.
• Handling inbound calls professionally and effectively.
• Providing excellent customer service in all interactions.
• Performing data entry tasks with high accuracy.
• Corresponding with customers via email as needed.
• Managing inbound and outbound calls as required.
• Proficiently using Microsoft Excel and Word for various tasks.
• Scheduling appointments as per customer needs.
• Utilizing Spanish language skills to assist non-English speaking customers.• Proficiency in answering inbound calls, handling customer queries and directing them to the appropriate department if required.
• Previous experience in a call center customer service role is essential.
• Strong customer service skills with the ability to establish and maintain positive customer relationships.
• Accurate data entry skills to ensure correct information is inputted into the system.
• Ability to manage email correspondence effectively, responding to customer inquiries in a timely and detail oriented manner.
• Experience with both inbound and outbound calls, demonstrating excellent telephone etiquette.
• Proficiency in Microsoft Excel and Microsoft Word to maintain customer records and generate reports.
• Experience in order entry, ensuring customer orders are processed accurately and promptly.
• Ability to schedule appointments efficiently, coordinating with various departments and customers.
• Proficiency in Spanish language is a major plus, enabling effective communication with a broader range of customers.