Customer Service Manager Job at Robert Half in Randolph Township

We are offering an exciting opportunity for a Customer Service Manager to join our team, based in Randolph, New Jersey. In this role, you will be responsible for managing customer service operations, including processing applications, maintaining customer records, and handling customer inquiries.

Responsibilities

• Oversee and ensure efficient and accurate processing of customer applications
• Maintain and update customer records to ensure data accuracy
• Resolve customer inquiries promptly and professionally to maintain high customer satisfaction
• Monitor customer accounts and take necessary actions based on account status
• Utilize ERP systems and Office Suite to manage customer data and generate reports
• Ensure compliance with company terms and conditions, quality requirements, and shipping protocols
• Manage the hiring process and employee relations within the customer service department
• Utilize ADP and Ceridian financial services to manage customer accounts
• Implement and oversee HCM and ATS processes within the department
• Maintain strong communication within the team and with other departments.• Proven experience with ADP - Financial Services
• Proficiency in using ADP Workforce Now
• Strong knowledge of ATS - Asynchronous Transfer Mode
• Familiarity with Ceridian software
• Solid understanding of HCM (Human Capital Management)
• Demonstrated expertise in Benefit Functions
• Excellent communication skills, both verbal and written
• Strong understanding of Compliance regulations within the industry
• Proven ability in handling Employee Relations effectively
• Proficiency in Hiring Processes, including recruitment, interviewing, and onboarding.