Robert Half
Robert Half is hiring: Customer Service Representative in Battle Creek
Robert Half, Battle Creek, MI, US, 49014
Job Description
Job Description
We are in search of a Customer Service Representative to join our team within the manufacturing industry, based in Battle Creek, Michigan. In this role, you will be primarily engaged in providing exceptional customer support, managing customer inquiries, and maintaining customer satisfaction. This role offers a contract to permanent employment opportunity.
Responsibilities:
• Handle incoming customer inquiries with efficiency and professionalism
• Provide accurate product information to customers as requested
• Execute data entry tasks and maintain customer records with high accuracy
• Resolve customer complaints and issues in a timely and effective manner
• Use Microsoft Excel and Word to manage and organize customer data
• Answer inbound and outbound calls, providing excellent service to each customer
• Perform clerical duties and provide clerical support as necessary
• Schedule appointments and manage customer interactions
• Enter customer orders into the system, ensuring accuracy and efficiency
• Maintain regular email correspondence with customers, addressing their needs and concerns promptly.• Proficiency in answering inbound calls, demonstrating excellent telephone etiquette.
• Proven customer service skills, with a focus on resolving inquiries and complaints effectively.
• Ability to perform data entry tasks with high accuracy and speed.
• Experience with email correspondence, ensuring clear and detail oriented communication.
• Capability to handle both inbound and outbound calls in a timely and efficient manner.
• Proficiency in Microsoft Excel, including data manipulation and formula application.
• Skilled in Microsoft Word, with the ability to create, edit and format documents.
• Experience in order entry, with a focus on accuracy and detail.
• Ability to schedule appointments, managing and prioritizing multiple bookings.
• Experience in performing clerical duties such as filing, photocopying, and faxing.
• Proven ability to provide clerical support to various departments, demonstrating strong organizational skills.
Responsibilities:
• Handle incoming customer inquiries with efficiency and professionalism
• Provide accurate product information to customers as requested
• Execute data entry tasks and maintain customer records with high accuracy
• Resolve customer complaints and issues in a timely and effective manner
• Use Microsoft Excel and Word to manage and organize customer data
• Answer inbound and outbound calls, providing excellent service to each customer
• Perform clerical duties and provide clerical support as necessary
• Schedule appointments and manage customer interactions
• Enter customer orders into the system, ensuring accuracy and efficiency
• Maintain regular email correspondence with customers, addressing their needs and concerns promptly.• Proficiency in answering inbound calls, demonstrating excellent telephone etiquette.
• Proven customer service skills, with a focus on resolving inquiries and complaints effectively.
• Ability to perform data entry tasks with high accuracy and speed.
• Experience with email correspondence, ensuring clear and detail oriented communication.
• Capability to handle both inbound and outbound calls in a timely and efficient manner.
• Proficiency in Microsoft Excel, including data manipulation and formula application.
• Skilled in Microsoft Word, with the ability to create, edit and format documents.
• Experience in order entry, with a focus on accuracy and detail.
• Ability to schedule appointments, managing and prioritizing multiple bookings.
• Experience in performing clerical duties such as filing, photocopying, and faxing.
• Proven ability to provide clerical support to various departments, demonstrating strong organizational skills.