Robert Half is hiring: Customer Service Representative in Branford

We are offering a contract for a Customer Service Representative position in Guilford, Connecticut. The role is primarily involved in the service industry, and the selected candidate will be expected to work in a dynamic office environment.

Responsibilities:
• Accurately process customer credit applications and ensure their efficient handling
• Maintain comprehensive and up-to-date customer credit records
• Resolve customer inquiries in a proficient and timely manner
• Monitor customer accounts and take the necessary actions when required
• Answer inbound and outbound calls, providing excellent customer service
• Perform data entry tasks and maintain email correspondence with clients
• Use Microsoft Excel and Word for various administrative tasks
• Handle order entries and schedule appointments as per customer requests
• Dispatch services as needed, ensuring smooth operations
• Utilize basic office skills to maintain an organized and efficient workspace.• Proficiency in answering inbound calls, ensuring customer queries are resolved efficiently.
• Experience in a call center customer service environment is crucial.
• Demonstrated ability in providing excellent customer service.
• Strong data entry skills with attention to detail.
• Skilled in handling email correspondence professionally and promptly.
• Capable of managing both inbound and outbound calls.
• Proficiency in Microsoft Excel for data management and analysis.
• Proficiency in Microsoft Word for document creation and editing.
• Experience in order entry, ensuring accuracy and efficiency.
• Ability to schedule appointments and manage calendars effectively.
• Experience in dispatching, coordinating and tracking deliveries.
• Basic office skills including filing, photocopying, and using office equipment.