Robert Half is hiring: Customer Service Representative in Waterville

We are offering a short term contract employment opportunity for a Customer Service Representative based in Waterville, Maine. This role is essential in providing support to our sales team in the industry by handling customer inquiries and ensuring accurate record-keeping. The workplace is fully on-site and the role involves interacting with customers both inbound and outbound.

Responsibilities:
• Answer inbound calls and assist customers with inquiries
• Maintain and update customer records in a timely and accurate manner
• Support the sales team by taking detailed notes and messages for sales orders
• Keep track of customer interactions and ensure appropriate follow-ups
• Utilize Microsoft Word and Excel for data entry and record management
• Handle email correspondences professionally and promptly
• Schedule appointments as required and ensure smooth coordination
• Manage inbound and outbound calls efficiently
• Perform order entry tasks accurately and efficiently
• Monitor customer accounts and take appropriate actions as needed• Proficient in answering inbound calls, demonstrating patience and professionalism in all communications.
• Previous experience in a call center customer service role is essential.
• Exceptional customer service skills, with an ability to empathize and build rapport with customers.
• Accurate and efficient data entry skills to ensure customer details are correctly logged.
• Ability to manage email correspondence effectively, promptly responding to inquiries and complaints.
• Skilled in handling both inbound and outbound calls to resolve customer issues and promote products or services.
• Proficiency in Microsoft Excel and Microsoft Word to manage customer databases and documentation.
• Experience with order entry, ensuring all customer orders are accurately processed and tracked.
• Capability to schedule appointments effectively, coordinating with various teams to ensure seamless customer experience.