Robert Half is hiring: Customer Service Representative in Lynnwood

We are offering a short term contract employment opportunity for a Customer Service Representative at our manufacturing facility in Lynnwood, Washington. As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, processing orders, and providing exceptional service. You will also assist in maintaining accurate customer records and occasionally represent our company at trade shows across various locations.

Responsibilities:
• Handle customer inquiries in a detail oriented and prompt manner through email to ensure high customer satisfaction levels.
• Accurately process and track incoming orders, including EDI orders, for timely dispatch from the correct warehouse.
• Provide excellent customer service over the phone for order related inquiries.
• Organize and dispatch product samples to potential customers as per their requests.
• Collaborate with warehouse and shipping departments for efficient order fulfillment.
• Carry out general data entry tasks to keep customer records and order information up to date.
• Represent the company at trade shows on an occasional basis, promoting our products and services.
• Ensure the seamless operation of our customer service by answering inbound calls and scheduling appointments.
• Utilize Microsoft Excel and Word for data entry and order entry tasks.
• Handle both inbound and outbound calls, ensuring detail oriented and effective communication with customers.• Candidate must have experience in answering inbound calls in a detail oriented manner.
• Experience in a call center customer service environment is essential.
• Strong customer service skills are required to handle all customer inquiries and complaints.
• Proficiency in data entry is necessary to maintain accurate customer records.
• Ability to manage email correspondence efficiently and in a detail oriented manner.
• Experience in handling both inbound and outbound calls is a must.
• Proficiency in Microsoft Excel is needed to manage customer data effectively.
• Knowledge of Microsoft Word is essential for document preparation and management.
• Experience in order entry to process customer orders accurately and promptly.
• Ability to schedule appointments in a timely and organized manner.