City of Henderson
Systems Support Analyst
City of Henderson, Henderson, Nevada, us, 89077
Salary:
$36.77 - $55.15 Hourly
Location :
Henderson, NV
Job Type:
Full Time
Job Number:
0352DEC24-P-DMK
Department:
Information Technology
Opening Date:
12/05/2024
Closing Date:
1/2/2025 3:00 PM Pacific
Position Overview
The City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.
Under general supervision, performs simple to moderate systems analysis, architecture, engineering, management and operations work in support of mission critical and citywide technology systems; performs related duties as assigned.
Please Note:
While the current Systems Support Analyst vacancies are within the Department of Information Technology, the list that is established may be used to fill vacancies in other departments across the City of Henderson.
This is the entry level position of the System Support Analyst job series. Implementing and Supporting Software Systems in an enterprise environment Troubleshooting technical environments including OS, network, and system software Has a solid understanding of the Windows Operating system and exposure to what applications need to work (database, network connectivity, etc.) Is a self-motivated people person with great technical skills who wants to make a continuously remarkable contribution to our team Is excellent at customer service and follows up with customers to ensure they are satisfied Is interested in finding the root cause of issues rather than just addressing symptoms Is skilled in implementing project initiatives as both a project lead and a technical lead Is skilled in relationship management and works very well with people in a team construct and individually Actively cross trains with other, designated members of the team to provide for backup support Salary and Benefits
Competitive Salary Range of $36.77 - $55.15 hourly; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity Base Wage increase upon successful completion of Initial Probationary or Qualifying Period** Annual Pay Adjustment Increase or Lump Sum Bonus** General Increase** **Contingent upon the City's financial health and subject to availability of funds as determined by the City (subject to change) Work-Life Balance
The standard schedule for this position is Monday - Thursday, 7:30am - 5:30pm (4 day work week) This position may be eligible for remote work up Work schedules and remote work opportunities are subject to change.
Paid Leave and Holidays
Leave and Holidays Policy
Comprehensive benefits package*** for all full-time, regular non-represented employees including:
Medical, dental, vision, and life insurance Health and Dependent Care Flexible Spending Accounts (FSA) Long Term Disability (LTD) Employee Assistance Program (EAP) Policy Retirement Benefits
Nevada PERS (Public Employees' Retirement System) Retirement Health Savings (RHS) Account Deferred Compensation - 457(b) and 401(a) Plans
Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan Public Service Loan Forgiveness Program (PLSF) through the Federal Government Program, and much more! ***Click here to review all City Employee Benefits
Salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity.
Click here to familiarize yourself with the position and its physical requirements.
Click here to see what it's like to live in/visit Henderson.
Minimum Qualifications
Bachelor's Degree from an accredited college or university in Information Technology, Computer Science, or a closely related field Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development. Note: An equivalent combination of related training and experience may be considered Must pass a nationwide fingerprint-based record check, and a wants/warrants check. Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment. Technical certifications related to specific job duties of assigned area may be required. Required Documents/Assessment Information
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1)
Completed Employment Application 2)
Resume*
*Please attach your documents to the "Attachments" section of your application, click
here
for attachment instructions.
ASSESSMENT DATES: Oral Board Interview (Weighted 100%) - Monday, January 13, 2025 (Best-Qualified Candidates)
Selection Interview - Thursday, January 16, 2025 (Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada and/or available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above. Selection Process
The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.
City of Henderson, Nevada Non-Represented: FLSA Non-Exempt Employees Benefits Summary
HEALTHCARE AND INSURANCE
Health Insurance: Medical, Prescription, Dental, Vision Employer paid Long Term Disability - Up to 60% of Base Wage, if approved Employer paid Term Life Insurance / AD&D - $50,000 or 1X annual salary, whichever is greater Employee Assistance Program - 6 Free Visits Per Issue Per Year for Employee and Family Members in the Household, and Access to Work/Life Wellness Resources Medicare - Employee and City each pay 1.45% RETIREMENT
Employer paid membership in the Nevada Public Employees Retirement System (PERS) No Social Security tax on employee's wages Retirement Health Savings (RHS) program Service based retiree health insurance premium subsidy after 15 years participating in this program PAID TIME OFF (PTO)
Employees may carry over up to 988 hours of PTO each year From date of hire, new employee are credited with a minimum of 18 days* of PTO. After their first anniversary, employees will begin accruing PTO monthly as follows:
Second year through fifth calendar years of service - 17.42 hours per month Sixth year through twelfth calendar years of service - 20.59 hours per month Thirteenth calendar year of service and beyond - 23.75 hours per month
*Actual number of days and hours of PTO granted may vary by position
BEREAVEMENT LEAVE
Four (4) workdays of leave, with pay, per occurrence HOLIDAYS
13 paid holidays per year Two (2) floating holidays per year (one in first year if hired on or after July 1st) The ability to bank holidays, up to 152 hours, that fall on an employee's regularly scheduled day off WORK WEEK
Four-day, 9.5-hour workday, 38-hour work week Four-day, 10-hour workday, 40-hour work week for Police PERS positions VOLUNTARY BENEFITS
IRC 457 Deferred Compensation Plan IRC 401a Deferred Compensation Plan - new/hire employees only IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity Auto and Home Insurance 529 College Savings Plan Supplemental Term Life Insurance Legal Insurance Pet Insurance Identity and Credit Protection PerkSpot Employee Discounts Program Long Term Care + Life Insurance
NOTE:
Benefits subject to change based on future administrative policy changes, changes to any applicable legislation, changes to elements of the City's voluntary benefits program, and at the discretion of the City Manager or City Council
Revised 03/24
01
For my application to be considered it must be fully complete, accurate and truthful, including: - The dates listed for each employer have been reviewed and are accurate (end dates are listed for positions I no longer hold).- My current employer is listed on my application.- Multiple positions held at one employer are listed separately (with corresponding dates from/to for each position held).- Any additional required documents or certifications are attached to the application.- All supplemental questions have been answered fully.- I did not list "see resume" or "refer to application" on my application or in the supplemental questions (this will be viewed as an incomplete response). Not completing the application as directed, unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. I have read and understand the above instructions regarding completing my application.
Yes No
02
Which best describes your highest level of completed education from an accredited college or university with major course work in Information Technology, Computer Science, or a closely related field?
High School Diploma or G.E.D. equivalent. Associate's Degree Bachelor's Degree Master's Degree or higher The degree I possess is not in Information Technology, Computer Science or a closely related field. I do not possess any of the above diplomas or degrees.
03
Please list your degree type and area of study. If none, please enter N/A.
04
How many years of full-time professional level experience in design, implementation, and support of enterprise-level systems and/or custom software development do you possess?
Your answer will be compared to the work history information on your application to determine if you meet minimum qualifications.
1 year of full-time experience = 1976 hours
I do not possess this experience Less than 1 year More than 1 year to less than 2 years More than 2 years to less than 4 years More than 4 years to less than 6 years More than 6 years to less than 8 years More than 8 years
05
Please describe in detail your professional level experience in design, implementation, and support of enterprise-level systems and/or custom software development. For each position where you gained this experience please include: 1) Employer Name; 2) Job Title; 3) Dates of Employment; and 4) Primary Duties If you do not possess this experience, please enter N/A.
06
If you do not have the required education and/or experience, do you possess an equivalent combination of experience and related training you feel should be considered? If your application does not demonstrate meeting the minimum requirements for education and experience, and you do not provide information on your equivalent experience and training, your application will not be considered for equivalency.
Yes No N/A, I possess both the required education and experience
07
If you answered Yes to question #6, please provide a detailed explanation of your equivalent experience and training. Your equivalent experience will be evaluated against the information provided on your application. If you answered No or N/A to the previous question, please enter N/A.
08
If selected to move forward, do you acknowledge and understand that you must pass a nationwide fingerprint-based record check, and a wants/warrants check as a condition of continued employment?
Yes No
09
If selected to move forward, do you acknowledge and understand that you must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six (6) months of hire/transfer and be recertified every two (2) years as a condition of continued employment?
Yes No
10
Do you currently have any technical certifications related to the specific job duties of this position?Please note: Technical certifications related to specific job duties of assigned area may be required.
Yes No
11
If you answered Yes to Question #10, please specify which certification(s) you currently hold. If none, please enter N/A.
12
Describe your experience and understanding of relational database management systems (RDBMS). Please provide examples of tasks you've completed, such as querying data, creating reports, or troubleshooting database issues. If none, please enter N/A.
13
Describe your experience in supporting web-based applications, browsers, and servers in a Windows environment. If none, please enter N/A.
14
Describe your experience working with programming language(s). Please provide details of the languages you're experienced working with. If none, please enter N/A.
15
A copy of your most up-to-date resume
must
be attached to your application in order to be considered. Did you attach this document to this application?
Yes, I have attached a resume to my application. No, I have NOT attached a resume to my application and understand I will not receive further consideration.
Required Question
$36.77 - $55.15 Hourly
Location :
Henderson, NV
Job Type:
Full Time
Job Number:
0352DEC24-P-DMK
Department:
Information Technology
Opening Date:
12/05/2024
Closing Date:
1/2/2025 3:00 PM Pacific
Position Overview
The City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.
Under general supervision, performs simple to moderate systems analysis, architecture, engineering, management and operations work in support of mission critical and citywide technology systems; performs related duties as assigned.
Please Note:
While the current Systems Support Analyst vacancies are within the Department of Information Technology, the list that is established may be used to fill vacancies in other departments across the City of Henderson.
This is the entry level position of the System Support Analyst job series. Implementing and Supporting Software Systems in an enterprise environment Troubleshooting technical environments including OS, network, and system software Has a solid understanding of the Windows Operating system and exposure to what applications need to work (database, network connectivity, etc.) Is a self-motivated people person with great technical skills who wants to make a continuously remarkable contribution to our team Is excellent at customer service and follows up with customers to ensure they are satisfied Is interested in finding the root cause of issues rather than just addressing symptoms Is skilled in implementing project initiatives as both a project lead and a technical lead Is skilled in relationship management and works very well with people in a team construct and individually Actively cross trains with other, designated members of the team to provide for backup support Salary and Benefits
Competitive Salary Range of $36.77 - $55.15 hourly; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity Base Wage increase upon successful completion of Initial Probationary or Qualifying Period** Annual Pay Adjustment Increase or Lump Sum Bonus** General Increase** **Contingent upon the City's financial health and subject to availability of funds as determined by the City (subject to change) Work-Life Balance
The standard schedule for this position is Monday - Thursday, 7:30am - 5:30pm (4 day work week) This position may be eligible for remote work up Work schedules and remote work opportunities are subject to change.
Paid Leave and Holidays
Leave and Holidays Policy
Comprehensive benefits package*** for all full-time, regular non-represented employees including:
Medical, dental, vision, and life insurance Health and Dependent Care Flexible Spending Accounts (FSA) Long Term Disability (LTD) Employee Assistance Program (EAP) Policy Retirement Benefits
Nevada PERS (Public Employees' Retirement System) Retirement Health Savings (RHS) Account Deferred Compensation - 457(b) and 401(a) Plans
Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan Public Service Loan Forgiveness Program (PLSF) through the Federal Government Program, and much more! ***Click here to review all City Employee Benefits
Salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity.
Click here to familiarize yourself with the position and its physical requirements.
Click here to see what it's like to live in/visit Henderson.
Minimum Qualifications
Bachelor's Degree from an accredited college or university in Information Technology, Computer Science, or a closely related field Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development. Note: An equivalent combination of related training and experience may be considered Must pass a nationwide fingerprint-based record check, and a wants/warrants check. Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment. Technical certifications related to specific job duties of assigned area may be required. Required Documents/Assessment Information
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1)
Completed Employment Application 2)
Resume*
*Please attach your documents to the "Attachments" section of your application, click
here
for attachment instructions.
ASSESSMENT DATES: Oral Board Interview (Weighted 100%) - Monday, January 13, 2025 (Best-Qualified Candidates)
Selection Interview - Thursday, January 16, 2025 (Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada and/or available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above. Selection Process
The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.
City of Henderson, Nevada Non-Represented: FLSA Non-Exempt Employees Benefits Summary
HEALTHCARE AND INSURANCE
Health Insurance: Medical, Prescription, Dental, Vision Employer paid Long Term Disability - Up to 60% of Base Wage, if approved Employer paid Term Life Insurance / AD&D - $50,000 or 1X annual salary, whichever is greater Employee Assistance Program - 6 Free Visits Per Issue Per Year for Employee and Family Members in the Household, and Access to Work/Life Wellness Resources Medicare - Employee and City each pay 1.45% RETIREMENT
Employer paid membership in the Nevada Public Employees Retirement System (PERS) No Social Security tax on employee's wages Retirement Health Savings (RHS) program Service based retiree health insurance premium subsidy after 15 years participating in this program PAID TIME OFF (PTO)
Employees may carry over up to 988 hours of PTO each year From date of hire, new employee are credited with a minimum of 18 days* of PTO. After their first anniversary, employees will begin accruing PTO monthly as follows:
Second year through fifth calendar years of service - 17.42 hours per month Sixth year through twelfth calendar years of service - 20.59 hours per month Thirteenth calendar year of service and beyond - 23.75 hours per month
*Actual number of days and hours of PTO granted may vary by position
BEREAVEMENT LEAVE
Four (4) workdays of leave, with pay, per occurrence HOLIDAYS
13 paid holidays per year Two (2) floating holidays per year (one in first year if hired on or after July 1st) The ability to bank holidays, up to 152 hours, that fall on an employee's regularly scheduled day off WORK WEEK
Four-day, 9.5-hour workday, 38-hour work week Four-day, 10-hour workday, 40-hour work week for Police PERS positions VOLUNTARY BENEFITS
IRC 457 Deferred Compensation Plan IRC 401a Deferred Compensation Plan - new/hire employees only IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity Auto and Home Insurance 529 College Savings Plan Supplemental Term Life Insurance Legal Insurance Pet Insurance Identity and Credit Protection PerkSpot Employee Discounts Program Long Term Care + Life Insurance
NOTE:
Benefits subject to change based on future administrative policy changes, changes to any applicable legislation, changes to elements of the City's voluntary benefits program, and at the discretion of the City Manager or City Council
Revised 03/24
01
For my application to be considered it must be fully complete, accurate and truthful, including: - The dates listed for each employer have been reviewed and are accurate (end dates are listed for positions I no longer hold).- My current employer is listed on my application.- Multiple positions held at one employer are listed separately (with corresponding dates from/to for each position held).- Any additional required documents or certifications are attached to the application.- All supplemental questions have been answered fully.- I did not list "see resume" or "refer to application" on my application or in the supplemental questions (this will be viewed as an incomplete response). Not completing the application as directed, unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. I have read and understand the above instructions regarding completing my application.
Yes No
02
Which best describes your highest level of completed education from an accredited college or university with major course work in Information Technology, Computer Science, or a closely related field?
High School Diploma or G.E.D. equivalent. Associate's Degree Bachelor's Degree Master's Degree or higher The degree I possess is not in Information Technology, Computer Science or a closely related field. I do not possess any of the above diplomas or degrees.
03
Please list your degree type and area of study. If none, please enter N/A.
04
How many years of full-time professional level experience in design, implementation, and support of enterprise-level systems and/or custom software development do you possess?
Your answer will be compared to the work history information on your application to determine if you meet minimum qualifications.
1 year of full-time experience = 1976 hours
I do not possess this experience Less than 1 year More than 1 year to less than 2 years More than 2 years to less than 4 years More than 4 years to less than 6 years More than 6 years to less than 8 years More than 8 years
05
Please describe in detail your professional level experience in design, implementation, and support of enterprise-level systems and/or custom software development. For each position where you gained this experience please include: 1) Employer Name; 2) Job Title; 3) Dates of Employment; and 4) Primary Duties If you do not possess this experience, please enter N/A.
06
If you do not have the required education and/or experience, do you possess an equivalent combination of experience and related training you feel should be considered? If your application does not demonstrate meeting the minimum requirements for education and experience, and you do not provide information on your equivalent experience and training, your application will not be considered for equivalency.
Yes No N/A, I possess both the required education and experience
07
If you answered Yes to question #6, please provide a detailed explanation of your equivalent experience and training. Your equivalent experience will be evaluated against the information provided on your application. If you answered No or N/A to the previous question, please enter N/A.
08
If selected to move forward, do you acknowledge and understand that you must pass a nationwide fingerprint-based record check, and a wants/warrants check as a condition of continued employment?
Yes No
09
If selected to move forward, do you acknowledge and understand that you must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six (6) months of hire/transfer and be recertified every two (2) years as a condition of continued employment?
Yes No
10
Do you currently have any technical certifications related to the specific job duties of this position?Please note: Technical certifications related to specific job duties of assigned area may be required.
Yes No
11
If you answered Yes to Question #10, please specify which certification(s) you currently hold. If none, please enter N/A.
12
Describe your experience and understanding of relational database management systems (RDBMS). Please provide examples of tasks you've completed, such as querying data, creating reports, or troubleshooting database issues. If none, please enter N/A.
13
Describe your experience in supporting web-based applications, browsers, and servers in a Windows environment. If none, please enter N/A.
14
Describe your experience working with programming language(s). Please provide details of the languages you're experienced working with. If none, please enter N/A.
15
A copy of your most up-to-date resume
must
be attached to your application in order to be considered. Did you attach this document to this application?
Yes, I have attached a resume to my application. No, I have NOT attached a resume to my application and understand I will not receive further consideration.
Required Question