Customer Support Specialist

Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company's new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Help to train new employees and inform them about the company's customer management policies

7. Provide basic troubleshooting support for online ordering and services such as password resets, account set up, and bill payments.