GTT, LLC
HR Analyst Job at GTT, LLC in Toronto
GTT, LLC, Toronto, ON, CA,
Job Description
Job Description
Job Title: HR Analyst
Contract Duration: 6+ Months (Extension possible)
Pay range: C$23 - 25/hr
Location: Toronto, ON
Work Type: Hybrid, 2 days a month onsite
Organization:
Job Overview:
Essential Duties:
L&D Issue Management:
Must Haves:
Nice to Have:
About the Company:
Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
24-15745: #gttca #LI-GTT #gttjobs #LI-Hybrid
Company DescriptionContract Duration: 6+ Months (Extension possible)
Pay range: C$23 - 25/hr
Location: Toronto, ON
Work Type: Hybrid, 2 days a month onsite
Organization:
- Enterprise Learning and Development (L&D) is responsible for the strategic direction and establishment of enterprise learning and development solutions.
- L&D builds capabilities for leaders and employees consistent with the client's talent strategy and priorities, supporting and enhancing the achievement of business objectives today and for the future.
Job Overview:
- Reporting to the Team Manager, Global Escalations in L&D, and the HR Business Analyst I will be responsible for triaging and resolving escalated L&D course and platform issues.
- The HR Analyst will support a variety of business programs, Program Project teams, HR Business Solutions and Learning Advisory teams, and colleagues across the bank.
- This role ensures the learner experience is managed through timely responses/resolutions to learner inquiries enterprise-wide and through the monitoring of potential issues with online training and/or LMS learning solutions technology.
Essential Duties:
L&D Issue Management:
- Respond and resolve learner-escalated inquiries or issues through the ServiceNow tool within prescribed service level agreements to meet team goals
- Participate in the adherence of end-to-end Issue management processes which require multiple stakeholder engagement
- Support individual learners by providing clear options and next steps, troubleshooting, and finding appropriate resolutions
- Assist in the monitoring and reporting of trends in training escalations
- Assist in the analysis of trends that emerge from reporting and participate in the development of recommendations to enhance/rectify/remediate
- Assist in the ongoing evaluation of HR data sources for accuracy, reasonability, and appropriateness L&D Process Procedures:
- HR Analyst collaborates with peers to implement updates to troubleshooting knowledge base articles
- Manage and deliver on all removal and exception requests with adherence to procedures and regulatory requirements
- Act as a subject matter expert in LMS and specifically online learning to support learners and L&D partners to make recommendations and resolve problems related to courses
Must Haves:
- A minimum of two (2) years of related experience in a training environment with a strong understanding of Learning Management Systems and online training
- Excellent research investigative skills and attention to detail
- Strong problem-solving skills with a focus on learner experience while balancing regulatory and business needs
- Excellent business writing, interpersonal, and presentation skills with an ability to engage and influence collaborative decisions for improving learner experiences
- Ability to manage multiple projects and conflicting priorities successfully
- Comfortable working both independently and collaboratively with various levels of individuals across teams
- Organized and results-driven
- Strong skills in MS Office (Word, Excel, Outlook)
- Experience working in a regulatory environment
Nice to Have:
- Knowledge of LMS and basic SharePoint
- Ticketing system
About the Company:
Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
24-15745: #gttca #LI-GTT #gttjobs #LI-Hybrid
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015